Inhoud
Week 1 – The Role of CIOs in Organizations ....................................................................................... 3
Week 2 – CIO Competence.................................................................................................................. 9
Week 3 – IT Cost and Value ............................................................................................................... 12
Week 4 – Project Management & Termination ................................................................................ 17
Week 5 – IT Governance and Board .................................................................................................. 22
Week 6 – IT Risk & Crisis Communication ......................................................................................... 28
Week 7 – Trust in CIO & Social Media ............................................................................................... 32
Week 8 – Vendor Selection, IT Contract & Talent Management ...................................................... 35
Week 9 – IT Standardization & Innovation........................................................................................ 40
Guest lecture Rabobank .................................................................................................................... 44
Guest lecture NXP ............................................................................................................................. 46
,Goal Learning goals Total questions in exam
1 Business strategy types 2
2 Role of CIO (alignment) 6
3 CIO Competence 2
4 Critical Resource Identification 1
5 IT Cost 2
6 IT Value 4
7 Project management 2
8 De-escalation process 2
9 IT integration strategy 1
10 IT governance 3
11 Board’s IT governance 1
12 IT Risk 3
13 Crisis response strategies 2
14 Gaining Trust 2
15 Spotting emerging technologies 1
16 Information richness 1
17 Social media strategy 1
18 Vendor assessment 2
19 IT contracts and SLAs 3
20 Managing IT talents 1
21 IT standardization 4
22 Innovation support by IT 1
23 IT strategy planning (GL) 2
24 Rabobank (GL) 2
25 NXP (GL) 2
26 Theory interpretation (M2) 1
,Week 1 – The Role of CIOs in Organizations
The main role of a CIO is aligning business and IT. → alignment.
Strategic Alignment Model (SAM) that describes what alignment is. The four components of a
company: business strategy, IT strategy, business operation and IT operation.
CIOs are in charge of aligning the components Business strategy, IT strategy and IT operation.
Personal example:
Business Operation
Describes the way a business is operated. Organizations often operate by developing, maintaining
and enforcing:
- Organizational charts (hierarchical view):
shows the structure of an organization in
terms of control, power and chain of
commands.
- Business processes (business process
view). A process is a series of actions
taken in order to achieve a particular
end. Business process is a process
designed for or used by an organization.
, Board of directors is a group of people elected to represent shareholders. They monitor the company
(no illegal activities, value creation, threats), advise CEO, make decisions about major issues (hiring
and firing of senior executives, ratifying annual budget, merging with other companies) and create
general policies (equal opportunity policy).
Chief Executive Officer (CEO) is the highest ranking executive in a company, appointed by the board,
the public face of the company, makes major corporate decisions: about operations and resources in
the company or about setting long term goals.
Chief Operating Officer (COO) are usually the second in the chain of commands. They oversee the
day-to-day activities of a business and the execute the company’s business plans.
Chief Financial Officer (CFO) are the head of the head of the Financial Management of a company.
They track cash flows so they have enough money to pay their employees or other stuff. They also
create financial reports.
Chief Marketing Officer (CMO) are in charge of the four P’s: Product, Price, Place, Promotion.
Chief Information Officer (CIO) are the highest level IT executive or manager in a firm or business
unit.
IT Operation
An Information System (IS) refers to a system that facilitates gathering, processing, storing, using and
disseminating information. Information systems can be paper-based or totally automated by
computers where no human intervention is required. An Information Technology (IT) refers to the
use of computers to implement information systems.
IT departments often operate by developing, maintaining and enforcing the use of IT assets and IT
management capabilities.
Business software applications has four different types:
- Operational/transaction support systems: control/monitor operations.
- Market information systems: monitor sales and market/product trends.
- Strategic decision support systems: long-term planning, strategic decisions, analysis.
- Inter-organizational systems: exchange data between suppliers, customers and government.
User interfaces interacts with business applications through the user interface. Example: Netflix
interfaces that users see during registration.
IT processes are the same as Business processes, but roles are either business applications or users
and actions are like showing an interface or storing something in the database.
Week 1 – The Role of CIOs in Organizations ....................................................................................... 3
Week 2 – CIO Competence.................................................................................................................. 9
Week 3 – IT Cost and Value ............................................................................................................... 12
Week 4 – Project Management & Termination ................................................................................ 17
Week 5 – IT Governance and Board .................................................................................................. 22
Week 6 – IT Risk & Crisis Communication ......................................................................................... 28
Week 7 – Trust in CIO & Social Media ............................................................................................... 32
Week 8 – Vendor Selection, IT Contract & Talent Management ...................................................... 35
Week 9 – IT Standardization & Innovation........................................................................................ 40
Guest lecture Rabobank .................................................................................................................... 44
Guest lecture NXP ............................................................................................................................. 46
,Goal Learning goals Total questions in exam
1 Business strategy types 2
2 Role of CIO (alignment) 6
3 CIO Competence 2
4 Critical Resource Identification 1
5 IT Cost 2
6 IT Value 4
7 Project management 2
8 De-escalation process 2
9 IT integration strategy 1
10 IT governance 3
11 Board’s IT governance 1
12 IT Risk 3
13 Crisis response strategies 2
14 Gaining Trust 2
15 Spotting emerging technologies 1
16 Information richness 1
17 Social media strategy 1
18 Vendor assessment 2
19 IT contracts and SLAs 3
20 Managing IT talents 1
21 IT standardization 4
22 Innovation support by IT 1
23 IT strategy planning (GL) 2
24 Rabobank (GL) 2
25 NXP (GL) 2
26 Theory interpretation (M2) 1
,Week 1 – The Role of CIOs in Organizations
The main role of a CIO is aligning business and IT. → alignment.
Strategic Alignment Model (SAM) that describes what alignment is. The four components of a
company: business strategy, IT strategy, business operation and IT operation.
CIOs are in charge of aligning the components Business strategy, IT strategy and IT operation.
Personal example:
Business Operation
Describes the way a business is operated. Organizations often operate by developing, maintaining
and enforcing:
- Organizational charts (hierarchical view):
shows the structure of an organization in
terms of control, power and chain of
commands.
- Business processes (business process
view). A process is a series of actions
taken in order to achieve a particular
end. Business process is a process
designed for or used by an organization.
, Board of directors is a group of people elected to represent shareholders. They monitor the company
(no illegal activities, value creation, threats), advise CEO, make decisions about major issues (hiring
and firing of senior executives, ratifying annual budget, merging with other companies) and create
general policies (equal opportunity policy).
Chief Executive Officer (CEO) is the highest ranking executive in a company, appointed by the board,
the public face of the company, makes major corporate decisions: about operations and resources in
the company or about setting long term goals.
Chief Operating Officer (COO) are usually the second in the chain of commands. They oversee the
day-to-day activities of a business and the execute the company’s business plans.
Chief Financial Officer (CFO) are the head of the head of the Financial Management of a company.
They track cash flows so they have enough money to pay their employees or other stuff. They also
create financial reports.
Chief Marketing Officer (CMO) are in charge of the four P’s: Product, Price, Place, Promotion.
Chief Information Officer (CIO) are the highest level IT executive or manager in a firm or business
unit.
IT Operation
An Information System (IS) refers to a system that facilitates gathering, processing, storing, using and
disseminating information. Information systems can be paper-based or totally automated by
computers where no human intervention is required. An Information Technology (IT) refers to the
use of computers to implement information systems.
IT departments often operate by developing, maintaining and enforcing the use of IT assets and IT
management capabilities.
Business software applications has four different types:
- Operational/transaction support systems: control/monitor operations.
- Market information systems: monitor sales and market/product trends.
- Strategic decision support systems: long-term planning, strategic decisions, analysis.
- Inter-organizational systems: exchange data between suppliers, customers and government.
User interfaces interacts with business applications through the user interface. Example: Netflix
interfaces that users see during registration.
IT processes are the same as Business processes, but roles are either business applications or users
and actions are like showing an interface or storing something in the database.
