C429 Healthcare Operations Management (questions and answers)complete

Epidemiologic planning model for clinical needs and assessment - draws on five major sources of data (population, disease risk, market share, staff requirements, and facility requirements) to produce forecasts of the proper size and staffing for a specific service Accountability hierarchy - A reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management. Corporate Design - consists of charters, bylaws, and long-term contracts that establish the HCO's legal entities and link together its major units. Improvement Planning (leadership principal) - Leaders need to plan for future improvements to staffing and facilities based on stakeholder and patient needs. Using feedback quickly (leadership principal) - Leaders should ensure effective communication and address areas of weakness by incorporating feedback from process improvement teams. Expectations for staff (leadership principal) - Leaders should establish expectations for staff consistent with the organization's goals to meet the needs of the community. Win-Win Agreements - Clear communication about Desired Results, guidelines, resources, accountability, and consequences the frees employees to preform at their highest levels. PIT - process improvement team OFI - opportunity for improvement 5 functions of successful HCOs - Promote Shared Values, Empower Associates, listen responsively to associates, support service excellence, and Celebrate sucess/rewards.Purpose of cultural leadership - to effectively implement transformational management of teams from the bedside to the boardroom and to sustain an environment where all associates are empowered and motivated to meet the customers needs.