AHLEI HOSPITALITY MANAGER LEADERSHIP CERTIFICATION|2023/24 UPDATE|GRADED A+

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture. How does empowering employees strengthen culture? When employees have more decision-making authority, they take a greater sense of ownership and pride in their work. Which of these vision statements is based on the core value of superior customer service? To be recognized as a elegant hotel where extraordinary service always exceeds customer expectations. Value Statement Focus on Families, Provide Value, Right Every Time. A set of goals written in a handbook. Mission Statement We believe in quality and affordability. We commit to providing our guests with an affordable experience without sacrificing service and comfort. Vision Statement To become the leading budget-friendly hotel brand for families. What can you do to help employees feel invested in the company's culture? Explain how a strong culture makes the work environment more enjoyable and contributes to the success of the company and its employees. What is organizational culture? Specific values and beliefs that are shared throughout the organization. How does storytelling help build culture? Employees create bonds through the stories they hear. What is the best avenue managers can use to build team culture? Team Meetings What does a mission statement do? States the purpose of the organization to employees and guests. What is a value statement? A set of standards that guide operations. What does emotional intelligence mean to you? Being aware of your emotions and how they affect other people. What impact does manager self-awareness have on an organization? Communication improves, Employees are happier, Better decisions are made, Guest satisfaction improves, Work connections are stronger. What makes a management decision or action ethical? Staying true to a specific value system. If you use the autocratic style, does that mean you are not managing with emotional intelligence? No