Computers and Broadband Modems 100% SOLUTIONS REVISED 2023//2024

Computers and Broadband Modems 100% SOLUTIONS REVISED 2023//2024 One way to exhibit professionalism in your appearance is to - ANSWER Keep your hair neatly combed and clean. Being polite in professional communications with a customer includes - ANSWER Being culturally sensitive and not patronizing When you ask a customer open-ended questions, you are - ANSWER Being attentive to the customer and his issue(s) If stored data and hard drive formatting is lost on a customer's computer, the likely cause is - ANSWER Electromagnetic interference (EMI) The best way to avoid electrostatic discharge (ESD) - ANSWER Use anti-static equipment when handling or transporting electronic devices Radio frequency interference (RFI) is the least threatening of the big three hazards to equipment because - ANSWER Networks are designed to detect and compensate for RFI To protect computer parts from harm when removing them, it is best to lay them on - ANSWER An anti-static mat Before beginning work on a customer's computer system - ANSWER Unplug the system The most common tool for personal computer repair is the - ANSWER Phillips screwdriver When working on a computer. how should wire wraps and velcro be used? - ANSWER Cable management The basic steps of the computing process are - ANSWER Data is retrieved from input devices, ouput is moved to storage, processing occurs to the input, and then data is retrieved from central processing unit (CPU) The most commonly used input devices are - ANSWER The keyboard and mouse. The main box of a computer system that contains the motherboard and central processing unit (CPU) can also be called - ANSWER The system unit Devices connected externally to a computers system unit are known as - ANSWER Peripheral devices To which category of computer component can a Computer's mouse and keyboard be assigned? - ANSWER Input peripheral devices A common connector used in a computer system to provide a direct connection to a cable modem router, or local area network (LAN) - ANSWER An Ethernet connector The universal serial bus (USB) connectors in a computer system can be used to - ANSWER provide connection for most peripheral devices. Inside a computers system case, the component that provides connections for all other components is/are - ANSWER The motherboard What is the function of the power supply inside a computer system's case? - ANSWER It converts household AC voltage to 5 and 1 volts DC for powering computer components Before beginning to work with a computer system's case. It is recommended to - ANSWER wear and electro-static discharge (ESD) wrist strap