Six Sigma Green Belt : AIGPE (All Correctly Answered)

QUALITY correct answers Degree to which a set of inherent characteristics of a product or service, fulfill requirements - ISO Explain DMAIC correct answers DEFINE MEASURE ANALYZE IMPROVE CONTROL Voice Of Customer Requirements (VOC Steps) correct answers 1. Take the exact voice of customer 2. Excerpts from customers showcasing need 3. Critical to Quality (CTQ) requirements - write customer need in measurable terms Explain the Cause-Solution Matrix (x axis label: SOLUTION, y: CAUSE) correct answers x axis groups: simple | complex y axis groups: unknown ---- known ---------------- simple x known: Just Do It, Kaizen simple x unknown: Seek Expert complex x known: Lean complex x unknown: Six Sigma Define Statistics correct answers Statistics is a way to get information from data What are the two branches of Statistics correct answers Descriptive Statistics: Method organizing and presenting data in a convenient and informative way (uppercase "N") Inferential Statistics: Methods used to draw conclusions of populations based on a sample (lowercase "n") What are the two measures of Descriptive Statistics? correct answers Measures of Central Tendency: Mean, Median, Mode, Quartiles Measures of Variance: Standard Deviation, Variance, Range What are the steps of the Define phase? correct answers Q: What problem are you trying to solve? 1. Understand customer & business requirements 2. Complete the project charter