Fundamentals of Nursing: The Art and science of person-centered care (9th ed) Communications Chpt 8 Questions and Answers with complete solution

aggressive behavior - standing up for one's rights in a negative manner that violates the rights of others assertive behavior - ability to stand up for oneself and others using open, honest, and direct communication body language - nonverbal communication through gestures, facial expressions, behaviors, and posture bullying - negative, often repetitive, disruptive behavior; also referred to as horizontal violence, lateral violence, and professional incivility channel - The medium the sender has selected to send the message. Can target any of their receiver's senses: Auditory-spoken words and cues Visual-sight, observations, and perception Kinesthetic-touch cliche - a stereotyped, trite, or pat answer Communication - Process of sharing information; process of generating and transmitting meanings CUS (communication tool) - Communication tool to assist in effective communication related to patient safety concerns; the acronym CUS stands for I'm Concerned, I'm Uncomfortable, This is unSafe (or This is a Safety issue)empathy - 1)Objective understanding of the way in which a patient sees his or her situation, identifying with the way another person feels, putting oneself in another person's circumstances and imagining what it would be like to share that person's feeling's 2)intellectually identifying with the way another person feels Feedback - verbal and nonverbal evidence that the message is received and understood Group dynamics - study of a group's characteristics and ways of functioning. How individual group members relate to one another during the process of working toward group goals