Level of Learning
Major Question Level 1: Knowledge Level 2: Comprehension Level 3: Application
(Knows Basic Terms (Understands Concepts &
& Facts) Principles) (Applies Principles)
1.1 What are the 2,3,4, 1,5,6,7,8,9,10,11,
rewards of being
an exceptional 64,65,66,67,68,69, 70,71,72,
manager—of
137 138
being a star in my
workplace?
1.2 Challenges can 15,18,24,25,27,28, 12,13,14,16,17,19,20,21,22, 80,
make one feel
alive. What are six 74,75,77,79 23,26,29,30,31, 139
challenges I could
73,76,78,81
look forward to as
a manager?
1.3 What would I 32,33,34,35,36, 89 88,90,91,
actually do—that
is, what would be 82,83,84,85,86,87 140
my four principal
functions—as a
manager?
1.4 What are the 37,39,40,41,42,43,45, 38,46, 44,
levels and areas of
management I 92,95,97,98,100,102, 94,106 93,96,99,101,105
need to know to
103,104,
move up, down,
and sideways? 141
1.5 To be an 51,54,55,56, 47,48,49,50,52,53, 111,112,113,114,116,
exceptional
manager, what 108,109,110, 107,115,119 117,118,120,121,122,
roles must I play
142 123
successfully?
,1.6 Do I have what it 57,58,59,61, 60,
takes to be an
entrepreneur? 124,126, 125
143
1.7 To be a terrific 128,130,133, 62,63, 129,131,134
manager, what
skills should I 144 127,132,135,136
cultivate?
Note: Bold numbers indicate short essay questions; italicized numbers indicate T/F questions.
, Chapter 01
The Exceptional Manager: What You Do, How You Do It
True / False Questions
1. (p. 3) One of the "star strategies" that can be adopted by average performers to become
star performers is organizational savvy.
TRUE
Kelley suggests that star managers have initiative, can network, are self-managed, have a
good sense of perspective and followership, are leaders, can participate well in teams, have
organizational savvy, and excel at show and tell.
AACSB: 3
BT: Comprehension
Difficulty: Medium
Learning Objective: 1
2. (p. 4) Management includes integrating the work of people through planning, organizing,
leading, and controlling the organization's resources.
TRUE
AACSB: 3
BT: Knowledge
Difficulty: Easy
Learning Objective: 1
, 3. (p. 5) Effectiveness means to use resources wisely and cost-effectively.
FALSE
AACSB: 3
BT: Knowledge
Difficulty: Easy
Learning Objective: 1