Part 1 Human Resources Management in Perspective: Environment and Legal
Issues
The HRM Function/Environment
1. Case The New Director of Human Resources 1
2. Case The Human Resource Function of Harrison Brothers 5
3. Exercise Human Resource Challenges During Mergers 9
4. Exercise Scanning the Contemporary Work Environment: Shifting Demographics 11
5. Exercise Evaluating the Financial Impact of Human Resource Management Activities:
Reducing
Turnover Costs 15
Diversity Issues
6. Case Managing Diversity: Johnson Chemical International 19
7. Incident Too Much Diversity? 24
8. Incident The Cultural Diversity Training Program 26
The Legal and Regulatory Environment
9. Case The Storage Room Massage: A Case of Sexual Harassment? 29
10. Case Analyzing Promotion Data: Applying the 80% Rule 34
11. Case Blowing the Whistle: Accounting Practices at Glenfair Electronics 38
12. Case LGA Industries: Employing Undocumented Immigrants 41
13. Exercise The Older Worker Questionnaire 45
14. Exercise Is This Unlawful Discrimination? 49
15. Exercise What Is Sexual Harassment? 58
16. Exercise Understanding the Americans with Disabilities Act 60
17. Exercise Group Debate Project 63
18. Incident Giving Up Seniority to Accommodate a Disabled Colleague 67
,19. Incident “Beautyism” in the Workplace 69
20. Incident Sexual Orientation Incidents: Bootstrapping Discrimination 71
21. Skill Builder Data Analysis for Affirmative Action Plans 75
Part 2 Meeting Human Resource Requirements: Job Analysis/Design,
Planning, Recruitment, and Selection
Job Analysis/Planning/Outsourcing/Mergers/Layoffs
22. Case Employee Layoffs at St. Mary’s Hospital 83
23. Case Strategic Human Resource Management 87
24. Case The Bank Merger 90
25. Case Outsourcing Jobs 94
26. Case The Alternative Work Schedule 96
27. Exercise Which Employee Should Be Terminated? 98
28. Exercise Outsourcing Human Resource Management Functions 100
29. Exercise Job Analysis: Writing Job Descriptions 103
30. Exercise Work and Family Issues 105
31. Skill Builder Human Resource Forecasting Assignment 109
32. Skill Builder Phased Retirement Options 115
Recruiting and Selection
33. Case Recruiting Recreational Vehicle Surveyors 117
34. Case Recruiting and Selecting High-Level Managers Through the Internet 120
35. Case Recruiting and Selecting Low-Level Managers Among Seniors 122
36. Case Selecting Patient Escorts 125
37. Case A Solution for Adverse Impact 129
38. Exercise Evaluating the Recruiting Function 132
,39. Exercise Selection Decisions 136
40. Exercise Selection Interview Role Play 138
41. Exercise Which Selection Procedure Is Most Effective? 140
42. Incident The Ethical Selection Dilemma at Integrity Motors 142
43. Incident The Exit Interviews and Employee Retention 144
44. Incident Nepotism 146
45. Skill Builder Evaluating Job Application Forms 149
46. Skill Builder Staffing for a Telecommuting Job 151
47. Skill Builder Test/Interview Validation 155
Part 3 Developing Effectiveness in Human Resources: Training,
Career Development, and Performance Appraisal
Orientation/Training/Career Development
48. Case Career Development at Electronic Applications 157
49. Case The Safety Training Program 160
50. Case The Mentoring Problem at Walnut Insurance 162
51. Case Management Development: The I-MBA Request 164
52. Exercise Design and Evaluation of Training Programs 167
53. Exercise On-the-Job Training 172
54. Incident The Orientation Problem 173
55. Skill Builder Identifying Training Needs Through Task Analysis 176
Performance Appraisal
56. Case The Self Appraisal Problem 177
57. Case Mills Paper Company: Performance Management or Age Discrimination 179
58. Exercise EvalSim—A Performance Evaluation Exercise 182
59. Exercise Performance Appraisal Interview Role Play 186
, 60. Exercise Which Performance Appraisal Format Is Most Effective? 191
61. Exercise Ethical Performance Appraisal Issues 193
Part 4 Implementing Compensation and Security: Compensation,
Incentives, Benefits, and Safety and Health
Compensation
62. Case The Overpaid Bank Tellers 197
63. Case Rewarding Volunteers 201
64. Case Evaluating Nontraditional Incentive Systems: Howe 2 Ski Stores 204
65. Exercise Allocating Merit Raises 209
66. Exercise WageSim—A Compensation Administration Exercise 212
67. Exercise Ethical and Practical Compensation Dilemmas 217
68. Exercise Pay Inversion: Is it Practical and Ethical? 224
69. Incident Merit Increases 231
70. Skill Builder Applying the FLSA—Is This Job Exempt? 234
71. Skill Builder Developing a Wage Structure 236
Benefits
72. Case Managing Nonmonetary Compensation 238
73. Case Controlling Employee Benefit Costs 242
74. Exercise Flexible Benefits Plan Choices 245
75. Exercise Executive Perks 249
76. Incident Retiree Health and Pension Benefits 251
77. Incident The Educational Leave Problem 253
78. Incident The Lost Vacation Days 255
79. Incident The Medical Leave Problem (FMLA) 257
Issues
The HRM Function/Environment
1. Case The New Director of Human Resources 1
2. Case The Human Resource Function of Harrison Brothers 5
3. Exercise Human Resource Challenges During Mergers 9
4. Exercise Scanning the Contemporary Work Environment: Shifting Demographics 11
5. Exercise Evaluating the Financial Impact of Human Resource Management Activities:
Reducing
Turnover Costs 15
Diversity Issues
6. Case Managing Diversity: Johnson Chemical International 19
7. Incident Too Much Diversity? 24
8. Incident The Cultural Diversity Training Program 26
The Legal and Regulatory Environment
9. Case The Storage Room Massage: A Case of Sexual Harassment? 29
10. Case Analyzing Promotion Data: Applying the 80% Rule 34
11. Case Blowing the Whistle: Accounting Practices at Glenfair Electronics 38
12. Case LGA Industries: Employing Undocumented Immigrants 41
13. Exercise The Older Worker Questionnaire 45
14. Exercise Is This Unlawful Discrimination? 49
15. Exercise What Is Sexual Harassment? 58
16. Exercise Understanding the Americans with Disabilities Act 60
17. Exercise Group Debate Project 63
18. Incident Giving Up Seniority to Accommodate a Disabled Colleague 67
,19. Incident “Beautyism” in the Workplace 69
20. Incident Sexual Orientation Incidents: Bootstrapping Discrimination 71
21. Skill Builder Data Analysis for Affirmative Action Plans 75
Part 2 Meeting Human Resource Requirements: Job Analysis/Design,
Planning, Recruitment, and Selection
Job Analysis/Planning/Outsourcing/Mergers/Layoffs
22. Case Employee Layoffs at St. Mary’s Hospital 83
23. Case Strategic Human Resource Management 87
24. Case The Bank Merger 90
25. Case Outsourcing Jobs 94
26. Case The Alternative Work Schedule 96
27. Exercise Which Employee Should Be Terminated? 98
28. Exercise Outsourcing Human Resource Management Functions 100
29. Exercise Job Analysis: Writing Job Descriptions 103
30. Exercise Work and Family Issues 105
31. Skill Builder Human Resource Forecasting Assignment 109
32. Skill Builder Phased Retirement Options 115
Recruiting and Selection
33. Case Recruiting Recreational Vehicle Surveyors 117
34. Case Recruiting and Selecting High-Level Managers Through the Internet 120
35. Case Recruiting and Selecting Low-Level Managers Among Seniors 122
36. Case Selecting Patient Escorts 125
37. Case A Solution for Adverse Impact 129
38. Exercise Evaluating the Recruiting Function 132
,39. Exercise Selection Decisions 136
40. Exercise Selection Interview Role Play 138
41. Exercise Which Selection Procedure Is Most Effective? 140
42. Incident The Ethical Selection Dilemma at Integrity Motors 142
43. Incident The Exit Interviews and Employee Retention 144
44. Incident Nepotism 146
45. Skill Builder Evaluating Job Application Forms 149
46. Skill Builder Staffing for a Telecommuting Job 151
47. Skill Builder Test/Interview Validation 155
Part 3 Developing Effectiveness in Human Resources: Training,
Career Development, and Performance Appraisal
Orientation/Training/Career Development
48. Case Career Development at Electronic Applications 157
49. Case The Safety Training Program 160
50. Case The Mentoring Problem at Walnut Insurance 162
51. Case Management Development: The I-MBA Request 164
52. Exercise Design and Evaluation of Training Programs 167
53. Exercise On-the-Job Training 172
54. Incident The Orientation Problem 173
55. Skill Builder Identifying Training Needs Through Task Analysis 176
Performance Appraisal
56. Case The Self Appraisal Problem 177
57. Case Mills Paper Company: Performance Management or Age Discrimination 179
58. Exercise EvalSim—A Performance Evaluation Exercise 182
59. Exercise Performance Appraisal Interview Role Play 186
, 60. Exercise Which Performance Appraisal Format Is Most Effective? 191
61. Exercise Ethical Performance Appraisal Issues 193
Part 4 Implementing Compensation and Security: Compensation,
Incentives, Benefits, and Safety and Health
Compensation
62. Case The Overpaid Bank Tellers 197
63. Case Rewarding Volunteers 201
64. Case Evaluating Nontraditional Incentive Systems: Howe 2 Ski Stores 204
65. Exercise Allocating Merit Raises 209
66. Exercise WageSim—A Compensation Administration Exercise 212
67. Exercise Ethical and Practical Compensation Dilemmas 217
68. Exercise Pay Inversion: Is it Practical and Ethical? 224
69. Incident Merit Increases 231
70. Skill Builder Applying the FLSA—Is This Job Exempt? 234
71. Skill Builder Developing a Wage Structure 236
Benefits
72. Case Managing Nonmonetary Compensation 238
73. Case Controlling Employee Benefit Costs 242
74. Exercise Flexible Benefits Plan Choices 245
75. Exercise Executive Perks 249
76. Incident Retiree Health and Pension Benefits 251
77. Incident The Educational Leave Problem 253
78. Incident The Lost Vacation Days 255
79. Incident The Medical Leave Problem (FMLA) 257
