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When filming a tort against a business, the plaintiff must establish that the defendant? - ANSWER-Breached his duty care A debtor-creditor relationship exists when? - ANSWER-Interest is charged Which is the following is an example of a responsibility associated with administrative law? - ANSWER-A government agency approving the distribution of a new medication What question is important to ask when determining if online sources are providing reliable information for a research report? - ANSWER-What are the author's credentials? Jacob was nervous about making his valedictorian speech, but when he stood up to walk the podium, the audience cheered and gave him a standing ovation, which helped him relax and enjoy the moment? - ANSWER-Encouraging the speaker When Amber walked by Ryan's desk, she noticed that Ryan was raking his left hand through his hair, that his fact was red, and that he kept kitting the enter button on keyboard with his right hand, while frowning at his computer screen. Based on his noverble cues, Amber would probably assume that Ryan was? - ANSWER-Frustrated Is it a legitimate response to a customer's inquiry for an employee to say that she/he doesn't know the answer to a customer's question? - ANSWER-Yes, if the employee advises the customer that she/he will get the information and will respond to the customer as soon as possible It is appropriate to use slang during conversation, when you are? - ANSWER-Socializing with close friends Business people are most likely to accept a new idea if the idea will? - ANSWER-Improve a situation Brooke is attending a meeting to discuss an upcoming project that she will be working on. To take effect notes during the meeting, she must? - ANSWER-Listen carefully It is most appropriate to format a section of a document with a numbered list, when you are? - ANSWER-Identifying the sequential steps of a process While reading the first draft of her report, Rachel changes some of the words and shortens some of the sentences to improve the clarity and conciseness of the document. What step in the writing process if Rachel performing? - ANSWER-Editing An e-mail message that is sent to a coworker should contain? - ANSWER-Essential Information Mitchell is writing an e-mail to a company asking for some information that he needs to complete a research project. What is the most effective way to close the message? - ANSWER-I appreciate your help with this issue An effective executive summary should contain the? - ANSWER-Most important points from the report Techtron Electronic Store has just received a shipment of a new PlayStation game that has been on order for several weeks. The best way for the store's manager to advise Techtron sales associates that the game is available is by? - ANSWER-holding a short sales-staff meeting An example of an employee using nonverbal communication effectively to reinforce his/her service orientation is? - ANSWER-Molly nodded and maintained eye contact as Ms. West explained the problem with her computer. Oliver is a Canadian businessperson who will be traveling to Scotland to close an important business deal. Does Oliver need to alter his communication style to adapt the Scottish culture? - ANSWER-Yes, Oliver should do some research on Scottish culture, so he doesn't do or say something offensive What types of behaviors and traits should employees exhibit to reinforce a company's image and to build repeat business? - ANSWER-Consistent, knowledgeable, and helpful A company places a confidentially state at the bottom of its web site's home page that states: "This company will not release your information unless you direct us to do so, or unless we are legally obligated to provide certain information to authorized agencies" What is the significance of the statement? - ANSWER-it communicates the company's commitment to protect its customers' privacy An apparel company's target market is 10 to 34 year old females. What form of technology can the company use to communicate on an ongoing basis with its customers at their convenience? - ANSWER-Social Media When Angela spent her birthday money on a designer bag, the opportunity cost was? - ANSWER-buying concert tickets The ELG Company is organized by its offerings, which includes a skin care line, a cosmetics line, a hair care line, and a line of fragrances or perfumes. This is an example of a _____ organizational structure based on _____? - ANSWER-divisional, product