PGA PGM 3.0 Level 2 Golf Ops| 549 Questions with 100% Correct Answers PGA PGM 3.0 Level 2 Golf Ops| 549 Questions with 100% Correct Answers

PGA PGM 3.0 Level 2 Golf Ops| 549 Questions with 100% Correct Answers PGA PGM 3.0 Level 2 Golf Ops| 549 Questions with 100% Correct Answers PGA PGM 3.0 Level 2 Golf Ops| 549 Questions with 100% Correct Answers the vision Core Values and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that concludes concrete goals and strategies for meeting them. Correct Answer: True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed. Correct Answer: False What department is considered the core unit of most facilities? Correct Answer: The Golf operation What is one of the descriptive/directional elements of the facility's business that need to be in place before the golf operation is defined? Correct Answer: facility type, geographic locale, customer base, business objectives and goals, strategies Policies and procedures are part of which support element of the golf operations organization? Correct Answer: Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? Correct Answer: Alignment - the golf operation must correspond with the facility's business plan. What is the principal focus of golf operations? Correct Answer: providing high-quality playing experiences and customer service in line with the core values, vision and mission of the organization Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart (T/F) Correct Answer: False From a functional perspective, a vendor is what kind of resource? Correct Answer: Financial resource, they can extend credit and work out arrangements that are quite valuable for a Golf Operation What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? Correct Answer: Involving and Supporting What must exist for a facility to have a positive culture? Correct Answer: Communication and openness to change What would a typical organizational chart of a golf operation show? Correct Answer: Basic responsibilities and the relationships between an operation's functional areas. In what way is time related to other resources? Correct Answer: It must be reasonably accounted for and allocated appropriately, and is tied to every other resource. What is the most likely determinant of the complexity of a facility's organization chart? Correct Answer: The size of the facility, the number of services offered to customers , and the type of facility and its mission. What are examples of financial resources? Correct Answer: Facility reserves, outside sources of investment, vendors, banks, the physical property, membership, Staff is considered a tangible facility resource? (T/F) Correct Answer: True What intangible resource is key to enabling and facilitating peak performance? Correct Answer: culture How can a facility foster a culture of improvement? Correct Answer: encourage open discussion and input , provide tools to positively impact operation "Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) Correct Answer: True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position. (T/F) Correct Answer: True High-performance profiling is a tool that can be used to communicate a uniform set of facilitywide expectations for all employees Correct Answer: True interviewing current employees is the first step in determining current training needs. Correct Answer: Look at job descriptions and high-performance profiles and checking whether everyone is trained in job-specific skills Self assessments are an appropriate means for facility staff to align their personal goals with business goals. Correct Answer: True Self assessments are most useful during the hiring process. Correct Answer: during the evaluation phase New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training. (T/F) Correct Answer: False What are tasks associated with the "plan for succession" staff-management role managers have in running a golf operation? Correct Answer: Implement cross-training, shared functions/responsibilities, ensure several staff can perform key operational tasks, articulate career paths within the facility's business What should a manager consider when determining the number of employees needed to run an operation? Correct Answer: the human resources it will take to achieve their business objectives, and seasonal fluctuations in business.