MSSC EOC EXAM REVIEW QUESTIONS WITH CORRECT ANSWERS

The best medium to communicate complicated do-it-yourself instructions would be __________. Written Effective communication requires everyone to accept __________ in the process. Responsibility Non-value-added activities are considered waste if they fall into one of the eight categories. Which waste includes poor workplace organization and layout issues? Excess motion A person working downstream on an assembly line is considered a(n) __________. Internal customer __________ does NOT help meet the process requirements and product specifications of a manufacturing order. Overproduction A barrier that interferes with good communication is called __________. Noise The stable operations within products allow the company to add this to its lean manufacturing core? Standardization A __________ initiates communication by forming an idea to be shared. Sender The best medium to communicate and resolve a conflict would be __________. Spoken Standardization is put into place by standardizing work and what other method? 5S process Spoken, written, and electronic are three types of __________. Communication mediums What is the definition of value-added activities? Activity that adds what the customer wants Continuous improvement is based on what major goal? Zero waste Lean manufacturing is a method of eliminating waste. What is the purpose of eliminating waste? Reduce both cost and lead time while increasing quality Making sure that all necessary resources are available at the workstation when required __________. Helps to optimize production and make workflow efficient Jidoka builds quality into the manufacturing process. What four steps are used in jidoka? Discover, stop, fix, investigate cause Brainstorming, organizing, and editing are each a part of the full planning process for __________ a clear message. Constructing In communication, to avoid making assumptions is a special responsibility of the __________. Receiver Communication is a process by which we assign and convey meaning in an attempt to create __________. Shared understanding JIT reduces excess inventory, waiting, and transportation by changing the traditional system of inventory to one that focuses on what method of moving inventory? Pulling inventory meaning it moves when needed The ability to __________ may be a person's most important factor to be successful. Communicate Lean culture must be deep within the company. What must the company be willing to do? Give employees time to observe and study their workspace Top level management must commit to __________ to help sustain 5S success. Team building What is often considered the most difficult step of the 5S process? Sustain Judging tagged items is part of what 5S step? Sort One of the results of Straighten is to __________. Arrange items in the order of their use One of the results of Sort is to do what? Reduce the time to locate tools In which 5S step does the employee look for damaged equipment, worn components, and misplaced objects? Shine 5S is a lean manufacturing technique that focuses on creating a __________. Clean and orderly work area When a worker is asked to lift a part or product repeatedly throughout the day, the company should __________. Arrange to move the part to a more comfortable working height __________ is responsible to align the team, establish direction, and to motivate and inspire. Leadership