6 - SIMPLE Approach Questions with correct Answers 2023

6 - SIMPLE Approach Questions with correct Answers 2023 Which of the following should be covered in a house policy? a. How to identify and deal with underage customers b. How to deal with customers who appear to be intoxicated c. How to stop service to intoxicated customers d. How to handle difficult customers e. All of the above e. All of the guidelines listed should be covered in a house policy. These guidelines can help you make difficult judgement calls and handle tough situations. Which of the following are not acceptable forms of identification? a. Credit Card b. Canadian Armed Forces Identification Card c. Bring Your Identification (BYID) Card d. Security Card issued by a place of employment e. Secure Indian Status Card f. Permanent Resident Card g. Photo Card Issues Under the Photo Card Act 2008 a. & d. Credit cards and security cards issued by a place of employment are not acceptable forms of identification. What are the features you can check to ensure an I.D. is valid? a. Issued by the government b. Date of Birth c. Name d. Address e. Photograph f. Signature g. Expiry Date h. Overall condition of the card i. All of the above i. All of these features can be used to verify an I.D. You have rated your customer YELLOW using the Traffic Light System. How would you slow down service? a. Offer food b. Bring the customer a glass of water c. Pass the table less frequently d. Communicate your decision with your co-workers e. All of the above e. All of the options could be applied to slow down service. You have assessed your customer as approaching RED using the Traffic Light System. How would you stop service? a. Avoid being judgemental b. Be calm, but firm c. Communicate your decision to your co-workers d. All of the above d. All of the options could be applied to stopping service. You return from a quick break and notice that a table of customers, to which you slowed service, has been given a fresh round of drinks. What should you have done before going on break? a. Let your manager and co-workers know you were slowing down service b. Told the table they have had enough to drink already c. Nothing. You did everything right a. Let your manager and co-workers know you were slowing down service. You have been serving a table of customers for 2 hours and some of them are beginning to show signs of intoxication. You decide to slow down service. What can you do? a. Don't rush to serve them b. Offer food, water, and/or non-alcoholic beverages c. Check their tab to see how much more you can serve them a. & b. Don't rush to serve them, and offer food, water, and/or non-alcoholic beverages. You are about to stop service to a customer. The customer has already been verbally abusive. What should you do? a. Be aggressive in order to show the customer who's in control b. Embarrass the customer in front of the other customers c. Alert your manager and co-workers c. Alert your manager and co-workers. After you stop service to a customer, you are surprised when she becomes confrontational. In front of other customers, you said: "You're starting to look drunk; I'm cutting you off!" What could you have done differently? a. Talked to the customer privately b. Used a less confrontational statement c. Nothing. You did everything right a. & b. You could have talked to the customer privately, and used a less confrontational statement. A female customer is sitting at the bar having a drink. A male customer sits down and starts talking to her. He gets closer to her and waves you over asking for two drinks, but you notice that the woman looks uncomfortable. What should you do? a. Make eye contact with her and ask if she is okay b. Check to see if she wants the drink c. Get the drinks right away d. Continue to monitor the situation to ensure her safety a., b., & d. Make eye contact with her and ask if she is okay, check to see if she wants the drink, and continue to monitor the situation to ensure her safety. Two customers have been arguing which escalates to a physical fight. You are concerned for everyone's safety. What should you do? a. Involve your backup/manager immediately b. Ask other customers to help stop the fight c. Jump between the customers to stop the fight d. Call the police a. & d. Involve your backup/manager immediately and call the police.