Hospitality Exam 2023/2024 Solved 100%

Which of the following might be an acceptable reason for a variance between the labor hours scheduled and the actual hours worked? - ANSWER-New work procedures create a training period and increase labor hours. . Out-of-order equipment results in additional manual labor. Hours worked by new employees All answers are correct Jorge, a dining room supervisor, complained to his boss when the catering manager let two dining room buspersons leave work before their shift ended. - ANSWER-unity of command Which of the following statements about management principles is TRUE? - ANSWER-High employee turnover rates lead to staff instability and inefficiency in an organization What is formal authority? - ANSWER-the power that comes with the position a person holds in the organization Which of the following statements about supervisor responsibility is TRUE? - ANSWER-When a supervisor delegates a task, the supervisor is ultimately responsible for the employee's performance. A ___________ bridges strategic and operational planning activities by specifying how the organization will move forward in the upcoming year toward attaining long-range goals. - ANSWER-business plan What is the primary reason supervisors fail? - ANSWER-an inability to effectively manage and relate to their employees Which of the following statements about supervisor responsibilities is TRUE? - ANSWER-Supervisors should be consistent and fair in all decisions that affect their employees. Sometimes, people tend to make immediate judgments about a person based on superficial factors such as appearance, accent, and age. This "first impression" bias can negatively affect communication. How can people minimize or eliminate personal biases due to first impressions? - ANSWER-by seeking more information about the person Which of the following statements about communication during formal presentations is TRUE? - ANSWER-Speakers are considered more engaging when they turn their shoulders towards the audience. The best way to keep your listener's attention is to - ANSWER-explain how your message affects the listener