McDonald's Crew Trainer Test Questions
& Answers
What is the four step training program? -ANSWER Prepare
Present Try out
Follow up
What four hats does a crew trainer wear? -ANSWER Role Model
Coach
Teacher
Expert
How soon after being ordered should you drop 4:1 meat? -ANSWER Drop as soon as it is ordered
How soon after being asked should you drop any kind of product? -ANSWER As soon as you are asked
How often should you wash your hands? -ANSWER At least once every hour, or as often as needed
What does QSC&V stand for? -ANSWER Quality
Service Cleanliness
Value
What is Mcdolads brand promise? -ANSWER Provide simple, easy enjoyment by creating a food experience that is effortless, delightful, and differentiates McDonald's in a way that people will love
What two factors determine whether a new crew member will deliver the McDonald's brand promise? -ANSWER *crew need to feel good about themselves and working at McDonald's
*The need to be able to delilver outstanding QSC&V
What do quests expect for each part of QSC&V? -ANSWER QUALITY: hot and fresh food SERVICE: fast, accurate, and friendly service CLEANLINESS: a clean reasturanr with neat and clean managers and crew VALUE: giving the customer thier money's worth - quality food at an affordable price, served with a smile, in an inviting atmosphere
& Answers
What is the four step training program? -ANSWER Prepare
Present Try out
Follow up
What four hats does a crew trainer wear? -ANSWER Role Model
Coach
Teacher
Expert
How soon after being ordered should you drop 4:1 meat? -ANSWER Drop as soon as it is ordered
How soon after being asked should you drop any kind of product? -ANSWER As soon as you are asked
How often should you wash your hands? -ANSWER At least once every hour, or as often as needed
What does QSC&V stand for? -ANSWER Quality
Service Cleanliness
Value
What is Mcdolads brand promise? -ANSWER Provide simple, easy enjoyment by creating a food experience that is effortless, delightful, and differentiates McDonald's in a way that people will love
What two factors determine whether a new crew member will deliver the McDonald's brand promise? -ANSWER *crew need to feel good about themselves and working at McDonald's
*The need to be able to delilver outstanding QSC&V
What do quests expect for each part of QSC&V? -ANSWER QUALITY: hot and fresh food SERVICE: fast, accurate, and friendly service CLEANLINESS: a clean reasturanr with neat and clean managers and crew VALUE: giving the customer thier money's worth - quality food at an affordable price, served with a smile, in an inviting atmosphere
