Chapter 1
The Nature and Challenges of Healthcare HR Management
MULTIPLE CHOICE
1. Types of healthcare organizations include __________.
A. Physician offices and clinics
B. Home Care Agencies
C. Laboratories
D. All of the above
ANSWER: D – Pages 5-6
2. The healthcare share of total employment is __________ percent in the U.S. according to the Bureau
of Labor Statistics.
A. 9
B. 11
C. 13
, D. 15
ANSWER: B – Page 5
3. Which healthcare facilities employ the most healthcare workers?
A. Physicians offices and clinics
B. Hospitals
C. Nursing facilities
D. Dental offices
ANSWER: B – Page 5 – Figure 1-1
4. What has been the primary impetus behind changes in healthcare in recent years?
A. Federal and state governmental involvement
B. Availability of new technology
C. Shortage of skilled labor
D. Shareholder demand for profits
ANSWER: A – Page 8
5. Receptionist, Secretary, and Business office support personnel are all considered __________.
A. Service workers
B. Technical workers
C. Clerical workers
D. First-line supervisors
ANSWER: C – Page 6 – Figure 1-2
,6. Of the following positions, which position would generally require the largest number of workers in a
hospital?
A. Sterilization personnel
B. Registered nurses
C. Lab technicians
D. Medical transcriptionists
ANSWER: A – Page 6-7 – Figure 1-2
7. Which of the following is not a key area identified in the text regarding the current environment of
healthcare?
A. Advances in technology
B. Health Insurance Portability and Accountability Act
C. Shortages of needed personnel
D. Growing numbers of insured persons
ANSWER: D – Page 7-8
8. Which of the following is a “driver” of future healthcare that can be predicted with reasonable
certainty?
A. Stabilization of cost for healthcare delivery
B. Shift from inpatient to outpatient settings
C. Increasing public opinion ratings
D. Need to deal with the uneven supply of healthcare resources
ANSWER: B – Pages 9-10
9. The future will predictably require __________ accountability from healthcare providers.
A. less
, B. about the same
C. more
D. an unknown level
ANSWER: C – Page 10
10. The most prominent challenge(s) facing healthcare employers, with regard to human resources is/are
__________.
A. Recruitment and retention, as well as managing change
B. Efficient maintenance of medical records
C. Both A and B
D. Neither A nor B
ANSWER: A – Page 10
11. __________ is the health profession expected to grow the fastest through 2010.
A. Medical assistants
B. Home health aides
C. Physician assistants
D. Personal care aides
ANSWER: D – Page 11 Figure 1-4
12. Over the next 15 years, the U.S. healthcare system will face which of the following critical problems?
A. A shortage of workers
B. Available workers will not have the skills needed for the emerging health system
C. Both A and B
D. Neither A nor B is a critical problem identified by the text
The Nature and Challenges of Healthcare HR Management
MULTIPLE CHOICE
1. Types of healthcare organizations include __________.
A. Physician offices and clinics
B. Home Care Agencies
C. Laboratories
D. All of the above
ANSWER: D – Pages 5-6
2. The healthcare share of total employment is __________ percent in the U.S. according to the Bureau
of Labor Statistics.
A. 9
B. 11
C. 13
, D. 15
ANSWER: B – Page 5
3. Which healthcare facilities employ the most healthcare workers?
A. Physicians offices and clinics
B. Hospitals
C. Nursing facilities
D. Dental offices
ANSWER: B – Page 5 – Figure 1-1
4. What has been the primary impetus behind changes in healthcare in recent years?
A. Federal and state governmental involvement
B. Availability of new technology
C. Shortage of skilled labor
D. Shareholder demand for profits
ANSWER: A – Page 8
5. Receptionist, Secretary, and Business office support personnel are all considered __________.
A. Service workers
B. Technical workers
C. Clerical workers
D. First-line supervisors
ANSWER: C – Page 6 – Figure 1-2
,6. Of the following positions, which position would generally require the largest number of workers in a
hospital?
A. Sterilization personnel
B. Registered nurses
C. Lab technicians
D. Medical transcriptionists
ANSWER: A – Page 6-7 – Figure 1-2
7. Which of the following is not a key area identified in the text regarding the current environment of
healthcare?
A. Advances in technology
B. Health Insurance Portability and Accountability Act
C. Shortages of needed personnel
D. Growing numbers of insured persons
ANSWER: D – Page 7-8
8. Which of the following is a “driver” of future healthcare that can be predicted with reasonable
certainty?
A. Stabilization of cost for healthcare delivery
B. Shift from inpatient to outpatient settings
C. Increasing public opinion ratings
D. Need to deal with the uneven supply of healthcare resources
ANSWER: B – Pages 9-10
9. The future will predictably require __________ accountability from healthcare providers.
A. less
, B. about the same
C. more
D. an unknown level
ANSWER: C – Page 10
10. The most prominent challenge(s) facing healthcare employers, with regard to human resources is/are
__________.
A. Recruitment and retention, as well as managing change
B. Efficient maintenance of medical records
C. Both A and B
D. Neither A nor B
ANSWER: A – Page 10
11. __________ is the health profession expected to grow the fastest through 2010.
A. Medical assistants
B. Home health aides
C. Physician assistants
D. Personal care aides
ANSWER: D – Page 11 Figure 1-4
12. Over the next 15 years, the U.S. healthcare system will face which of the following critical problems?
A. A shortage of workers
B. Available workers will not have the skills needed for the emerging health system
C. Both A and B
D. Neither A nor B is a critical problem identified by the text
