EMD Test Questions and Answers 100% Correct
EMD Test Questions and Answers 100% CorrectEMD Test Questions and Answers 100% CorrectEMD Test Questions and Answers 100% CorrectEMD Test Questions and Answers 100% CorrectEMD Test Questions and Answers 100% Correct Effective quality improvement is: - ANSWER-A continuous process designed to improve human performance through measurement, feedback, and education To recertify as an IAED emergency dispatcher (one disapline), you must verify completion of at least ____ hours of approved CDE during the recertification process - ANSWER-24 The motto of any quality improvement effort should be: - ANSWER-"Let's catch them doing it right!" Individual feedback should always be provided in private. Composite feedback (for the agency and for each shift) should be posted for everyone to see - ANSWER-True Continuing dispatch education should be part of any quality improvement - ANSWER-True List seven protocol components evaluated in case review: - ANSWER-a. case entry b. chief complain selection c. key question d. dispatch life support questions e. diagnostic and instruction tools f. final coding g. customer service ANI/AlI information should always be verified to ensure accuracy - ANSWER-True when calling for help, the caller may hear more ring tines than the calltaker does - ANSWER-True in effective telecommunication, volume is generally more important than rate - ANSWER-False when working with a caller with mental illness who is suffering from hallucinations or delusions, you should: - ANSWER-Inform the caller that you see things differently and acknowledge the fact that people have the right to see things their own way _______ allows speech-and hearing-impaired callers communicate with call takers by signing their message to an interpreter - ANSWER-Video relay
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