2023 wellcare - Mastery Test 62 Questions with Complete Solutions
During an appointment, you may not discuss any products not agreed to in advance by the beneficiary. a. True b. False - Correct Answer True When a paper SOA form is used, it must be completed __________ hosting the sales presentation. a. Prior to b. During c. After - Correct Answer A. Prior to Brokers/Agents can submit a support ticket online through their Centene Workbench portal. Select one: True False - Correct Answer True Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be presented or distributed (Formal & Informal). Select one: True False - Correct Answer False Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? a. Speak with the investigator as quickly as possible. b. Answer all questions honestly and completely. c. Offer information and documents important to the investigation. d. All of the above - Correct Answer D. All of the above Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for quality are: a. Member Satisfaction/Experience b. Complaints c. Rapid Disenrollment d. All of the above - Correct Answer D. All of the above Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing.
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