IHI QI 102 Exam Questions with Correct Answers

IHI QI 102 Exam Questions with Correct Answers 1) The Model for Improvement begins with three questions designed to clarify the following concepts: a) Plan, do, act b) Mission, goal, strategy c) Aims, measures, changes d) Will, ideas, and execution - ANSWER c) Aims, measures, changes The Model for Improvement begins with three fundamental questions about any given improvement, designed to address the aim (what are we trying to accomplish?), the measures to be used (how will we know a change is an improvement?) and the changes to be used (what changes can we make that will result in an improvement?). PT 1/ An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its patients. 2) Applying the Model for Improvement to the clinic's improvement goal, which of the following is the most reasonable aim statement? a) Implement two PDSA cycles within six months of beginning the project. b) Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six months. c) Modify the scheduling process to allow both front desk staff AND nurses to directly schedule appointments. d) Create an efficient process for scheduling return appointments at the time of checkout. - ANSWER b) Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six months. An aim statement must specify "how good, by when." Improving patient satisfaction with scheduling is a reasonable goal. Answer D is best described as an opportunity statement, as it contains no specifics about how much the clinic must improve, nor by when. Answer C is more of a "change" statement than an aim statement. PT 2/ After assembling a team and working through the three questions of the Model for Improvement, the orthopedic clinic decides to implement an automated reminder phone