Exam (elaborations)
ITIL 4 Foundation Practice Exam with Rationale Questions with 100% Correct Answers
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Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned"
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Institution
Chamberlain College Of Nursing
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- Uploaded on
- July 8, 2023
- Number of pages
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- Written in
- 2022/2023
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itil 4 foundation practice exam with rationale
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