CMAA NHA Certification Exam (A+ GRADED)

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? correct answers Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? correct answers Obtaining prior authorization Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives; Provide the patient with alternate providers phone numbers. correct answers Advise the patient to ask the provider for alternatives. Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF; CVA; MI; or MS? correct answers CVA (means Cerebrovascular accident AKA stroke) Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell phone payment. correct answers Postage owed for equipment delivery When performing closing procedures for the day, which of the following must me secured with a lock and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad correct answers provider's prescription pad Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB correct answers EEG An MAA observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing; Unbundling. correct answers Fraud A patient receives an EOB stating services will not be covered because of Out-of-pocket medical expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount; Coinsurance. correct answers Deductible Which of the following is an example of open hours scheduling? Patients arrive at their own convenience; Multiple patients are seen and one time; patients who have similar diagnoses are sched for the same time; or multiple patients are scheduled at the beginning of each hour? correct answers Patients arrive at their own convenience. Which of the following is the most efficient method for an MAA to collect payment for services? Collect the amount due at the time of the patient's visit; send a monthly statement to the patient;