CCUFC CH 2 (Questions with correct solutions)

Financial counseling can help members in other ways that financially such as: correct answers help restore relationship, pay off debts, attain financial security, and make it possible to achieve long term goals _______ will need financial counseling at some point correct answers everyone ________ shifts within a community may also impact the number of members who need financial counseling correct answers economic Many credit unions offering counseling services measure ______ ___ ________ by examining reduced charge offs and delinquencies correct answers return on investment The process of determining member needs beings with correct answers assessing a members ability to meet financial obligations The financial counseling goal is to correct answers help members become responsible for their financial lives The purpose of counseling is to help members: correct answers 1. develop a plan for spending, bill paying, saving, and reducing debt 2. Understand how to improve credit and use it wisely in the future Counseling Concepts: correct answers 1. people are resourceful 2. every event is an opportunity 3. no one way is always best 4. change is constant Counseling Concepts: People are Resourceful correct answers counselors can help members identify resources along with their strengths and capabilities Counseling Concepts: Every Event is an Opportunity correct answers coping with financial problems can help members gain confidence as they successfully develop skills and surmount obstacles Counseling Concepts: No One Way is Always Best correct answers different approaches will work in different situations. Accept these differences as part of the process of allowing members to take control of their financial future Counseling Concepts: Change is Constant correct answers small changes in financial practices often lead to bigger changes. The accumulation of these changes will ultimately make a major difference in a members financial status Counselors may offer: correct answers 1. remedial counseling 2. preventative counseling