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Summary Leadership in Action: Customer Focus
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These are notes on customer focus Harvard mentor modules. This document includes: what customer focus is, what are customers, customer's changing needs, beyond tools and technology, how to learn about your customers, mining target customers, how to deliver additional value, how to build a customer-focused team, encouraging teams to innovate, and collaborating on the customer journey.
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MGT 3201
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- June 13, 2023
- Number of pages
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- Written in
- 2022/2023
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