Inhoudstafel
H01: inleiding.........................................................................................................................................5
Business-IT alignment........................................................................................................................5
H02: eliciteren.......................................................................................................................................6
Processen ontdekken.........................................................................................................................6
Expertise van procesanalisten............................................................................................................6
Elicitatietechnieken............................................................................................................................6
Elicitatietechnieken: creatieve technieken.....................................................................................7
Elicitatietechnieken: uitvraagtechnieken.......................................................................................7
Elicitatietechnieken: observatietechnieken....................................................................................9
Elicitatietechnieken: documentatie-georiënteerde technieken.....................................................9
Elicitatietechnieken: ondersteunende technieken.......................................................................10
Techniekkeuze..................................................................................................................................11
Addendum: interview tips................................................................................................................11
H03: documenteren.............................................................................................................................12
Functionele requirements beschrijven............................................................................................12
User stories......................................................................................................................................12
User stories schrijven - INVEST........................................................................................................12
Stories, epics en tasks......................................................................................................................14
Belang story writing.........................................................................................................................14
Customer journey............................................................................................................................14
Van customer journey naar story map.............................................................................................15
Story map........................................................................................................................................15
Product backlog...............................................................................................................................15
H04: valideren......................................................................................................................................16
Acceptance criteria..........................................................................................................................16
Valideren..........................................................................................................................................16
Acceptatie criteria............................................................................................................................16
Testen..............................................................................................................................................16
Waarom testen?..........................................................................................................................17
Wanneer testen?.........................................................................................................................17
Toegevoegde waarde van testen..................................................................................................18
10 testprincipes...............................................................................................................................19
1 Focus op het resultaat...............................................................................................................19
2 Bouw aan vertrouwen...............................................................................................................19
, 3 Neem verantwoordelijkheid......................................................................................................19
4 Beheers het testvak...................................................................................................................19
5 Sla bruggen...............................................................................................................................20
6 Test gefaseerd...........................................................................................................................20
7 Faciliteer de gehele IT-lifecycle..................................................................................................20
8 Geef overzicht en inzicht...........................................................................................................20
9 Zorg voor herbruikbaarheid......................................................................................................20
10 Bedenk: testen is leuk.............................................................................................................21
Soorten testen.................................................................................................................................21
Testmethodologieën........................................................................................................................21
Testplan............................................................................................................................................22
Wie voert testen uit.........................................................................................................................22
Testautomatisering..........................................................................................................................22
Kwaliteitsborging.............................................................................................................................23
6 beoordelingsgrondslagen om een product te beoordelen........................................................23
Collegiale review..........................................................................................................................23
Expert review...............................................................................................................................24
Structured walkthrough...............................................................................................................24
Inspectie......................................................................................................................................24
H05: managen......................................................................................................................................27
Product owner.................................................................................................................................27
Recap product backlog.....................................................................................................................27
Hoe bepalen we value en effort.......................................................................................................27
Refinement sessies......................................................................................................................28
Sprint planning.................................................................................................................................28
Velocity........................................................................................................................................28
Yesterday's weather.....................................................................................................................28
Forecasting...................................................................................................................................28
Build the right thing.........................................................................................................................29
Scrum master...................................................................................................................................29
Definition of done............................................................................................................................29
Agile principes.................................................................................................................................29
Extreme programming.....................................................................................................................29
Automated testing.......................................................................................................................29
Refactoring...................................................................................................................................30
Pair programming........................................................................................................................30
, Permanente integratie.................................................................................................................30
H06: processen....................................................................................................................................31
Situering...........................................................................................................................................31
Business proces management vs business analyse..........................................................................31
1 Definitie van een proces...............................................................................................................31
2 BPM (waarom? hoe?)...................................................................................................................31
3 Verklaring begrippen.....................................................................................................................32
4 Proces = ‘end-to-end’....................................................................................................................32
5 Starten met procesverbetering.....................................................................................................33
Proces vs functie..............................................................................................................................33
Belang van processen......................................................................................................................34
Procesmodel....................................................................................................................................34
Problemen bij processen.................................................................................................................35
Processen in verschillende organisatietypes....................................................................................35
H07: business process modeling – deel 1............................................................................................37
Doel van modelleren........................................................................................................................37
Notatietechnieken voor BPM...........................................................................................................37
Oorsprong........................................................................................................................................37
Business Process Modelig Notation (BPMN)....................................................................................39
Tools.............................................................................................................................................39
In vogelperspectief.......................................................................................................................39
Organisatie-elementen in procesmodellen......................................................................................39
Resource modelling in BPMN.......................................................................................................40
Voorstellen ve proces via BPMN-zwembanendiagram.................................................................40
BPMN informatie-artefacten........................................................................................................40
BPMN poorten.................................................................................................................................40
Activiteiten.......................................................................................................................................41
Verbindingselementen.....................................................................................................................41
H07: business process modeling – deel 2............................................................................................42
Expliciete vs impliciete controle-flow (semantiek)...........................................................................42
Default flows....................................................................................................................................42
Start/end events..............................................................................................................................42
Intermediate events.........................................................................................................................42
Uitzonderingsstromen.................................................................................................................43
Soorten activiteiten.........................................................................................................................43
Proces-decompositie.......................................................................................................................43
, Proces hergebruiken....................................................................................................................44
Syntax-regels voor subprocessen.................................................................................................44
Hoofdproces met uitzonderingsstroom...........................................................................................44
Standaard lussen (loops)..................................................................................................................44
Event-driven.....................................................................................................................................44
Hoofdproces met niet-onderbrekende uitzonderingsstroom..........................................................45
Artefacten........................................................................................................................................45
Off-page connectoren......................................................................................................................45
Vaak voorkomende fouten...............................................................................................................45
Stappenplan BPMN-diagram............................................................................................................46
Tips modelleren in BPMN................................................................................................................46
Voordelen & beperkingen BPMN.....................................................................................................46
H01: inleiding.........................................................................................................................................5
Business-IT alignment........................................................................................................................5
H02: eliciteren.......................................................................................................................................6
Processen ontdekken.........................................................................................................................6
Expertise van procesanalisten............................................................................................................6
Elicitatietechnieken............................................................................................................................6
Elicitatietechnieken: creatieve technieken.....................................................................................7
Elicitatietechnieken: uitvraagtechnieken.......................................................................................7
Elicitatietechnieken: observatietechnieken....................................................................................9
Elicitatietechnieken: documentatie-georiënteerde technieken.....................................................9
Elicitatietechnieken: ondersteunende technieken.......................................................................10
Techniekkeuze..................................................................................................................................11
Addendum: interview tips................................................................................................................11
H03: documenteren.............................................................................................................................12
Functionele requirements beschrijven............................................................................................12
User stories......................................................................................................................................12
User stories schrijven - INVEST........................................................................................................12
Stories, epics en tasks......................................................................................................................14
Belang story writing.........................................................................................................................14
Customer journey............................................................................................................................14
Van customer journey naar story map.............................................................................................15
Story map........................................................................................................................................15
Product backlog...............................................................................................................................15
H04: valideren......................................................................................................................................16
Acceptance criteria..........................................................................................................................16
Valideren..........................................................................................................................................16
Acceptatie criteria............................................................................................................................16
Testen..............................................................................................................................................16
Waarom testen?..........................................................................................................................17
Wanneer testen?.........................................................................................................................17
Toegevoegde waarde van testen..................................................................................................18
10 testprincipes...............................................................................................................................19
1 Focus op het resultaat...............................................................................................................19
2 Bouw aan vertrouwen...............................................................................................................19
, 3 Neem verantwoordelijkheid......................................................................................................19
4 Beheers het testvak...................................................................................................................19
5 Sla bruggen...............................................................................................................................20
6 Test gefaseerd...........................................................................................................................20
7 Faciliteer de gehele IT-lifecycle..................................................................................................20
8 Geef overzicht en inzicht...........................................................................................................20
9 Zorg voor herbruikbaarheid......................................................................................................20
10 Bedenk: testen is leuk.............................................................................................................21
Soorten testen.................................................................................................................................21
Testmethodologieën........................................................................................................................21
Testplan............................................................................................................................................22
Wie voert testen uit.........................................................................................................................22
Testautomatisering..........................................................................................................................22
Kwaliteitsborging.............................................................................................................................23
6 beoordelingsgrondslagen om een product te beoordelen........................................................23
Collegiale review..........................................................................................................................23
Expert review...............................................................................................................................24
Structured walkthrough...............................................................................................................24
Inspectie......................................................................................................................................24
H05: managen......................................................................................................................................27
Product owner.................................................................................................................................27
Recap product backlog.....................................................................................................................27
Hoe bepalen we value en effort.......................................................................................................27
Refinement sessies......................................................................................................................28
Sprint planning.................................................................................................................................28
Velocity........................................................................................................................................28
Yesterday's weather.....................................................................................................................28
Forecasting...................................................................................................................................28
Build the right thing.........................................................................................................................29
Scrum master...................................................................................................................................29
Definition of done............................................................................................................................29
Agile principes.................................................................................................................................29
Extreme programming.....................................................................................................................29
Automated testing.......................................................................................................................29
Refactoring...................................................................................................................................30
Pair programming........................................................................................................................30
, Permanente integratie.................................................................................................................30
H06: processen....................................................................................................................................31
Situering...........................................................................................................................................31
Business proces management vs business analyse..........................................................................31
1 Definitie van een proces...............................................................................................................31
2 BPM (waarom? hoe?)...................................................................................................................31
3 Verklaring begrippen.....................................................................................................................32
4 Proces = ‘end-to-end’....................................................................................................................32
5 Starten met procesverbetering.....................................................................................................33
Proces vs functie..............................................................................................................................33
Belang van processen......................................................................................................................34
Procesmodel....................................................................................................................................34
Problemen bij processen.................................................................................................................35
Processen in verschillende organisatietypes....................................................................................35
H07: business process modeling – deel 1............................................................................................37
Doel van modelleren........................................................................................................................37
Notatietechnieken voor BPM...........................................................................................................37
Oorsprong........................................................................................................................................37
Business Process Modelig Notation (BPMN)....................................................................................39
Tools.............................................................................................................................................39
In vogelperspectief.......................................................................................................................39
Organisatie-elementen in procesmodellen......................................................................................39
Resource modelling in BPMN.......................................................................................................40
Voorstellen ve proces via BPMN-zwembanendiagram.................................................................40
BPMN informatie-artefacten........................................................................................................40
BPMN poorten.................................................................................................................................40
Activiteiten.......................................................................................................................................41
Verbindingselementen.....................................................................................................................41
H07: business process modeling – deel 2............................................................................................42
Expliciete vs impliciete controle-flow (semantiek)...........................................................................42
Default flows....................................................................................................................................42
Start/end events..............................................................................................................................42
Intermediate events.........................................................................................................................42
Uitzonderingsstromen.................................................................................................................43
Soorten activiteiten.........................................................................................................................43
Proces-decompositie.......................................................................................................................43
, Proces hergebruiken....................................................................................................................44
Syntax-regels voor subprocessen.................................................................................................44
Hoofdproces met uitzonderingsstroom...........................................................................................44
Standaard lussen (loops)..................................................................................................................44
Event-driven.....................................................................................................................................44
Hoofdproces met niet-onderbrekende uitzonderingsstroom..........................................................45
Artefacten........................................................................................................................................45
Off-page connectoren......................................................................................................................45
Vaak voorkomende fouten...............................................................................................................45
Stappenplan BPMN-diagram............................................................................................................46
Tips modelleren in BPMN................................................................................................................46
Voordelen & beperkingen BPMN.....................................................................................................46
