WGU C215 Operations Management Test 2023

1. Advertising revenue model Provides users with information on services and products and provides an opportunity for suppliers to advertise 2. Affiliate revenue model Companies receive a referral fee for directing business to an affiliate 3. Appraisal cost The cost associated with uncovering defects 4. Automated order entry sys- tems A method using telephone models to send digital orders to suppliers. 5. Backwards integration Owning or controlling sources of raw materi- als and components. 6. Benchmarking Studying other companies business practices for comparison. 7. Bullwhip effect Inaccurate or distorted demand information created in the supply chain. 8. Business to Business com- merce 9. Business to consumer com- merce Businesses buying and selling to other busi- nesses. Businesses selling to individual consumers. 10. Cause and effect diagrams A chart that identifies potential causes of par- ticular quality problems. 11. Checklist A list of common defects and the number of observed occurrences of each. 12. Conformance to specifica- tions how well a product or service meets the tar- gets and tolerances set by designers 13. Continuous improvement A philosophy of never ending improvement. 14. Control charts Charts used to evaluate whether a process is operating within expectations. 15. Crossdocking Eliminates storage and order picking func- tions of a distribution warehouse. 16. Customer defined quality an integrated effort designed to improve qual- ity performance at every level of the organiza- tion. 17. Deming Prize Japanese award for companies to recognize efforts in quality improvement. 18. Distribution management Responsible for the movement of material from the manufacturer to the customer. 19. Distribution warehouse Used for short term storage, consolidation, and product mixing. 20. Distributor crossdocking the receiving and consolidating of inbound products from different vendors into a mul- ti-SKU pallet. 21. E-commerce Using the internet and web to do business. 22. E-distributors Independently owned net marketplaces hav- ing catalogs representing thousands of sup- pliers and designed for spot purchases. 23. E-purchasing Companies that connect onlone MRO suppli- ers to businesses that pay fees to join the market, usually for long term contractual pur- chasing. 24. Early supplier involment (ESI) 25. Electronic data interchange (EDI) 26. 26. Involvement of critical suppliers in new prod- uct design. A form of computer to computer communi- cations that enables sharing business docu- ments.