Developer Exam Study Guide questions with correct answers

What is a Tag? - Answer A keyword term assigned to a Work Queue Item as a method of categorizing or grouping that item When can Tags be used? - Answer When getting items (Using Get Next Item) from the Work Queue. You can filter the items to retrieve by the presence or absence of a specific tag, by giving the appropriate arguments to the Tag Filter input parameter of the Get Next Item action. You can also use a combination of tags in the Tag Filter parameter, separated by semi-colons. For example, by setting the Tag Filter to be "+Work Type1;+Customer Type2;-Work Source1" the next item with the "Work Type1" and "Customer Type2" tags and without a "Work Source1" tag will be returned. Where are Statuses used? - Answer Each Work Queue item has a status. The status can be used as a method of recording what work has been done so far on a Work Queue item. Select the Update Status action. When are Priorities used? When can they be changed? - Answer Setting the Priority for a Work Queue item is done when the item is first added to the queue using the Add To Queue action. The Priority of an item cannot be changed after it has been added to the queue. How are Priorities set? - Answer Populate the Priority input parameter of the Add To Queue action: Items are worked in order of lowest priority number first, so an item with Priority set to 1 will be worked before an item with Priority set to 2; If the Priority input parameter is not set, the default value of 0 (highest priority) is used. The next item to work is always returned in order of priority, and then date loaded into the queue (oldest first).