Zaxbys Manager Test-Answered

If the hold time of food product is exceeded, what should you do with the food? - Answer- Track it as waste and discard it. What info is needed when taking a call in order(non-catering)? - Answer- Name and phone number What are the most important ant aspects of counting inventory? - Answer- Accuracy and Consistency How many times per day should oil be filtered? - Answer- 2 What are the possible costs to a store due to a food borne illness outbreak? - Answer- Law suit and legal fees, decreased revenue, finished sales and loyalty from guests What are the benefits of a pre shift meeting? - Answer- Communicate goals, change behaviors, improvement A team member shows up complains of diarrhea and vomiting, what should you do? - Answer- Send them home Which of the following actions are considered best practices to prevent bottlenecks? - Answer- Aces in their places, be available, know and enforce polices and procedures While checking your food delivery, you notice the temp of the chicken is not to standards, what should you immediately do? - Answer- Tell the distributor A team member shows up to work in a black zaxbys shirt, and a pair of blue jeans. The manager allows them to work in a non guess facing back of house position, was this correct? - Answer- No Teams members cannot deal with food when the exhibit: - Answer- Fever and/or sore throat You have 2 truck orders per week and are responsible for placing the current weeks truck orders. How do you know how much product to order? - Answer- Use the par level information A guest arrives and informes you that they are there to pick up an online order. You notice the order has not been placed in the pass-through window, and you don't see the ticket on the KDS monitor. Which other action could you do to trace to guess order? - Answer- Press 00 on the micros POS to check the information on the online utilities screen When should you not accept a gift card? Choose all that apply - Answer- When a guest has a photocopy of a card, when the guest has a picture of the back of the card, when a guest just has the digits on the back of card memorized and recites them What should always be turned on before the equipment located beneath it? - Answer- Hood vents What is the speed of service standard for dine in and takeout orders? - Answer- Four minutes per order A guest calls the store to complain about items missing from their drive-through order during your phone conversation you should do which of the following? - Answer- Empathize with the guest and offer a genuine apology While completing the prep list in the morning you notice that several items left from the day before need to be thrown away to the expired all times. As a best practice what should you do? - Answer- Discuss with the GM about possibly adjusting the par levels How often should the hood system be cleaned? - Answer- Quarterly Which part of your daily duties will provide you with the opportunity to observe the general readiness of the store for business ? - Answer- Daily shift walk A manager notice as a team member with loose longhair working in the back of house, they ask them to pull it up. This was correct? - Answer- True What are areas or people that create a breakdown in product flow and slow speed of service? - Answer- Bottlenecks The time/temperature log can help with what? - Answer- Ensuring that Zaxby's foods are cooked and held at appropriate temperatures, Preventing bacteria and other microorganisms from causing illness and food spoilage, Determining if proper food storage is being performed, Determining if cooking equipment is functioning properly Table Touching means that the manager is out in the dining room cleaning tables. - Answer- False As you conduct a shift walk in the dining room, you overhear a guest complain that her sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's core values, what is the best solution for the guest's complaint? Choose all that apply. - Answer- Apologize to the guest and bring her a fresh sandwich made without tomatoes Remind team members to check each order for modifications to ensure items are prepared correctly Remind team members that preparing orders correctly helps to ensure guest satisfaction and it prevents exposing sensitive guests to potential food allergens While prepping tomatoes, you notice that five of the round tomatoes have spoiled. What should you do with them? - Answer- Record the five tomatoes as waste and then discard Which of the following is allowed to be worn while on the clock? - Answer- Plain wedding band All refrigerated/freezer units should have a hanging air thermometer. - Answer- True How many cashiers should be assigned to a cash drawer at any given time? - Answer- 1 is recommended to use an Oil Tracking Log to monitor and notate which of the following? Choose all that apply. - Answer- o Oil quality o Oil discards o Oil life What are some actions and duties that need to be performed during closing to prepare the store for opening the next morning? - Answer- Wash, rinse, sanitize and air-dry tea urns and wraps Unless a different time is specified by the guest, an online order must be ready within how many minutes? - Answer- 10 minutes maximum from the time the order is placed After arriving at the location, you check to see how closing went the night before. When you open the reach-in cooler, you see the picture below.(Yellow bowls on bottom of cooler) What error was made at closing? - Answer- All surfaces of the station were not properly cleaned • In order to help maintain accuracy of product par levels, which of the following tasks should be completed and how often? - Answer- Conduct critical item inventory count three times a day