MNGT 6311 Final Exam; GUARANTEED A+

automation correct answers The use of technology to ease human labor or to extend the mental or physical capabilities of humans. rationalization of procedures correct answers The streamlining of standard operating procedures, eliminating obvious bottlenecks, so that automation makes operating procedures more efficient Describe each of the four kinds of organizational change that can be promoted with information technology. correct answers Automation: low risk, low reward. Employees perform tasks more efficiently and effectively. Rationalization: medium risk, medium reward. Involves streamlining standard operating procedures, redesigning business processes, work flows, and user interfaces. Business process redesign: higher risk, higher reward. Organizations rethink and streamline business processes to improve speed, service, and quality. BPR reorganizes work flows, combining steps to cut waste and eliminate repetitive, paper-intensive tasks. May eliminate jobs also. Paradigm shift: highest risk, highest reward. Transforms how an organization carries out its business or even the nature of the business. (Learning Objective 13-1: How does building new systems produce organizational change? AACSB: Application of knowledge.) Business process management: correct answers Companies manage incremental process changes that are required simultaneously in many areas. Organizations need to revise and optimize numerous internal business processes and BPM provides the methodologies and tools necessary to be successful. BPM is more about continual improvements to business processes and using processes as building blocks in information systems. Steps required for effective BPM correct answers Identify processes for change: A business first needs to understand what business processes need improvement. Improving the wrong processes simply allows a business to continue doing what it shouldn't do in the first place. Analyze existing processes: An organization must understand and measure the performance of existing processes as a baseline including inputs, outputs, resources, and the sequence of activities. The process design team identifies redundant steps, paper-intensive tasks, bottlenecks, and other inefficiencies. Otherwise, the effectiveness of the changes can't be determined. Design the new process: The process design team tries to improve the process by designing a new one that can be documented and modeled for comparison with the old process. The new process design needs to be justified by showing how much it reduces time and costs or enhances customer service and value. Implement the new process: Translate the new process into a new set of procedures and work rules. As employees begin using the new process problems are uncovered and addressed and employees may recommend improvements. Continuous measurements: Distinguish between systems analysis and systems design. Describe the activities for each correct answers Systems analysis: Requires an organization to analyze problems it will try to solve with information systems. It includes defining a problem, identifying its causes, specifying the