BUSINESS C439 C439 Healthcare Management Capstone Task 1.

Healthcare Management Capstone Task 1 A1. One identified healthcare management opportunity Over the course of my program with Western Governors University, I’ve been able to experience working in two different applications in Healthcare Management and Strategy, as well as Technology Applications in Healthcare. However, if I had to choose one opportunity that is directly relevant to my job role, I would choose applications in Healthcare Management and Strategy as I am currently a Manager that leads people and operations over four very different teams. A2. Identify one professional lens The professional lens that I’m choosing to write about in my capstone is a “manager.” As I previously stated, the lens of a manager is directly relevant to my current job role, as well as my goals to continue to develop as a people and operational manager in my healthcare organization. As an operational and people leader, it is beneficial to encompass the various skills that have been discussed throughout the various courses in my Healthcare Management education. I plan to adapt to those skills by implementing them into my daily tasks. A3. Perspective through the lens of a manager Over the course of the last year, I’ve been working on an initiative to grow and develop a program to support price transparency for medical services in which patients are scheduled for within the healthcare organization where I work. As a manager supporting this initiative, I’ve been able to complete and support tasks in Healthcare Management Strategy as well as Technology Applications, as the initiative requires the full and direct support of both of those applications. A4a. Process overview and the current process 3 Healthcare Management Capstone Task 1 Our team, the financial clearance estimate team, currently supports price transparency with two different workflows. The first workflow that supports price transparency is based on referrals. Patients or employees can call our financial clearance team and request an estimate for scheduled and non-scheduled services that they are needing. This workflow is only beneficial for patients and employees that are aware that we offer this service to our patients and community members. The second workflow that supports price transparency involves my financial clearance team working off a work queue in our EMR Electronic Medical Record system to identify scheduled patients, and we have an outreach approach to support estimates for those scheduled patient’s services.