PAT MODULES 1-6 QUESTIONS & ANSWERS
Excellent execution of post duties is the first step for great customer service. - Answer -
True
Individual and post appearance are critical to customer service elements. - Answer -
True.
Friendly, but not overly familiar, is our goal in creating a pleasant customer oriented
professional persona. - Answer -True
It is best to avoid making eye contact with customers. - Answer -False
Great customer service involves an attitude of wanting to help others. - Answer -True
What Service Level Agreements are officers are directly responsible for? - Answer -
Badge Production Timeliness
Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detection)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
The SLA for response to alarms requires arrival at a perimeter door alarm scene within
what amount of time after dispatch? - Answer -5 minutes
The SLA for response to alarms requires arrival at an MDF door alarm scene within
what amount of time after dispatch? - Answer -3 minutes
Challenging unbadged persons observed within the FC helps ensure compliance with
Access Control Effectiveness SLA Requirements. - Answer -True
The Amazon National Account has a NO ARREST/NO DETENTION policy. - Answer -
True
Amazon has tasked Security with arresting and forcibly detaining persons suspected of
criminal activity. - Answer -False
Improper use of force carries a risk of criminal and civil penalties as well as a potential
for disciplinary action up to and including termination. - Answer -True
What is the name of the on-site organization that provides emergency medical
services? - Answer -AmCare
Everyone is responsible for working safely. - Answer -True
Excellent execution of post duties is the first step for great customer service. - Answer -
True
Individual and post appearance are critical to customer service elements. - Answer -
True.
Friendly, but not overly familiar, is our goal in creating a pleasant customer oriented
professional persona. - Answer -True
It is best to avoid making eye contact with customers. - Answer -False
Great customer service involves an attitude of wanting to help others. - Answer -True
What Service Level Agreements are officers are directly responsible for? - Answer -
Badge Production Timeliness
Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detection)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
The SLA for response to alarms requires arrival at a perimeter door alarm scene within
what amount of time after dispatch? - Answer -5 minutes
The SLA for response to alarms requires arrival at an MDF door alarm scene within
what amount of time after dispatch? - Answer -3 minutes
Challenging unbadged persons observed within the FC helps ensure compliance with
Access Control Effectiveness SLA Requirements. - Answer -True
The Amazon National Account has a NO ARREST/NO DETENTION policy. - Answer -
True
Amazon has tasked Security with arresting and forcibly detaining persons suspected of
criminal activity. - Answer -False
Improper use of force carries a risk of criminal and civil penalties as well as a potential
for disciplinary action up to and including termination. - Answer -True
What is the name of the on-site organization that provides emergency medical
services? - Answer -AmCare
Everyone is responsible for working safely. - Answer -True
