Amazon Academy Final Study Guide latest updated (Graded A)

When should you verify that the Process Assistant has cleared all time on tasks issues? - Answer- After Break Before Loadout (2nd half operation), part of a pre-shift routine is to: - Answer- Completing handoff with Sort manager (in face-to-face station walk) After the completion of the Sort shift, which of the following standard work items must be completed: - Answer- Audit and correct Time on Task errors Prior to the Start of Shift, managers should be monitoring head count and make necessary DOP adjustments by uploading this if needed to ensure we have the correct headcount on shift: - Answer- Voluntary Extra Time (VET) or Voluntary Time Off (VTO) on the Labor Scheduling Opportunities You notice that on the Sort shift the PPH goal is not being met. You are also worried about meeting your volume goal for the shift. The following is a critical part of the Sort shift that ensures we are on track to meet our goal and allows us to make adjustments ahead of time when necessary: - Answer- Hourly Flow Meetings It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30 minutes prior to the induct start time? - Answer- Execute Container Planning (DCAP) Which of the following happens first during the 2nd half operation shift: - Answer- Verify DPO pick list and staging plan and have available to print in case of Network Outage You are working to upload your pre-shift plan while comparing your pre-shift to the already created Next Day plan using the latest projected volume, staffing ratios, and TPH. When should you have your pre-shift plan uploaded? - Answer- 30 minutes prior to SOS This ensures that associates are beginning work in their process immediately or as soon as possible after they clock in for the shift. This is crucial for productivity as we need our associates to begin working as quickly as possible. Our current Network Goal is 2 minutes. - Answer- Fast Start You are responsible for creating the Next Day plan. You finish completing the plan right towards the end of the current shift. Where should you go to upload your finalized Next Day plan? - Answer- Siphon You need 85 people to safely and efficiently process today's volume. You are currently rostered 97 people and average attendance for this day is 82%. How many associates do you need to accept VET in order to staff the shift? - Answer- 6 Your Station has 225 DA's available per day with an SPR of 195 and an available Flex pool of 75 with an SPR of 40. What is your total dispatch capacity? - Answer- 46,875 You are in charge of Pick & Stage and OTR depends on you for your staging of routes on time. How do you stay proactive to avoid OTD misses? - Answer- Labor planning properly based off of projected rates and volumes to ensure you have the correct headcount You need 73 people to safely and efficiently process today's volume. You are currently rostered 82 people and average attendance for this day is 82%. How many associates do you need to accept VET in order to staff the shift? - Answer- 6 Your site is expecting a total volume of 57,544 packages today. DSPs have committed to delivery 92% of this, and the remaining 8% will go to the flex pool. Assuming all of the 150 drivers in the flex pool accept routes, at an SPR of 25 packages, how many shipments will not dispatch from the site? (round up to the nearest whole number) - Answer- 854 You are performing your Pick Stage Area walk, what are visual indicators that your Picklist Compliance has misses? Select the two that applyEmpty Stow RacksPackages at the end of stow aislesPackages left in the end cap areasPick racks are full - Answer- NOT 1 and 3 Only What are key performance indicators that you should look at when choosing candidates for Critical Roles? - Answer- All of the above What is the minimum requirement for having 1:1s with your direct manager logged in Ingenii? - Answer- Monthly Why was Apollo created? - Answer- Apollo was created to be the Audit portal supporting planning, execution, result sharing and reporting of any type of audit, in all NA Delivery Stations. Which of these best describe the problem solve role on loadout? - Answer- Associate that resolves partially picked routes, audits route for accuracy, and investigates staging or container errors throughout the station. Assists DA's that are missing items by either physically finding the item or removing from DA's route. Who owns your Career Growth Plan? - Answer- You own your own Career Growth Plan You are an Area Manager on Sort and your headcount has come in higher than expected for tonight volume. The shift has already started. What action should you take in response to the increased headcount to ensure that the associates that volunteer to go home are not penalized for points or UPT? - Answer- Scan the associates that wish to leave into the Instant VTO tool in the Labor Scheduling tool prior to having them punch out Your station manager wants you to set up Hawkeye alerts for them for any time a package is marked damaged on route. Of the following, what information is needed from them to complete the Hawkeye alert? - Answer- NOT Their email address Your station has the ability to dispatch a max capacity of 48 vans per DSP wave. How many staging locations should your station have physically and virtually at minimum in order to run a successful shift? - Answer- 144 staging locations You are checking your Shift Assistants standard work checklist at the end of the shift to verify completion and notice that they were all marked at the same time at the beginning of shift. Why is this process incorrect? - Answer- Removes leadership visibility on when tasks are being completed throughout shift and ensuring they are actually being completed During loadout, a driver states that there is a damaged leaking package in one of their bags and it has leaked on the remaining contents. Your exterior problem solvers sideline the bag without problem solving the contents where it goes unchecked for 3 hours. All of these packages end up being marked missing on road by the driver and hit PNOVC. What action should you take to ensure packages are dealt with properly? - Answer- Conduct STU with problem solvers about the importance of real time problem solving packages through fixit and removing packages from driver's routes. Your Problem Solve Associate is working on clearing out all cancelled packages. What system are they using, and what status will they be changed to for processing? - Answer- FixIt / RTFC During your pick and stage shift, you had 5 new hires who were having issues finding OV packages throughout the shift. These pickers marked 45 packages as missing that were later found by sweepers after shift. Your station processed 27,585. These were the only packages that were marked as missing. What would be your calculated pick list compliance? (round to nearest hundredth of a percent) - Answer- 99.84% Your sites launch pads are located outside and it is a very windy day. Your site ran a crash sort and created 35 flex routes. All of the routes were brought outside with their corresponding pick sheets and QR codes. During flex dispatch, a FLEX driver informs you that there is no QR code to scan. What should you do? - Answer- Override the drivers QR code so they are able to begin scanning packages without utilizing a QR code. You notice an associate stumbling, behaving unsafely, and they smell of alcohol/drugs. What is the first step in the reasonable suspicion protocol? - Answer- Notify HR and ask another manager to observe the associate behavior. While managing our Hazardous Waste Storage Area we are required to post and maintain a list of associates authorized to: (Select The Two That Apply )Enter the Hazardous Waste Storage AreaSign Hazardous Waste Shipping ManifestsEmpty Hazardous Waste ContainersOrder Hazmat PPE - Answer- 1 and 2 Only Area Readiness is the process of verifying the station is ready to use by associates. As a manager, you own your department's Area Readiness. Where will you report all of your actions taken to correct any Area Readiness failures? - Answer- The Gemba Board Which of the following are visual indicators that area readiness has not been prioritized? - Answer- All of the above Several Inbound trailers have been docked late at the station during the week and the flow of traffic is a concern. You are assigned to help improve yard safety and efficiency at your station. How should you approach this? - Answer- Speak to yard marshals and instill best practices for directing the flow of traffic. During your Sort Shift you have an Associate who reports they have a cut on their hand from the conveyor belt. The injury is contained and treated with basic first aid. The area is declared safe. The associate is okay, their hand hurts, and will seek outside medical treatment. What should you do next? - Answer- If an emergency: call 911; If a non emergency contact nurses on demand first (applicable to US. Not Canada) and then complete the injury form You have 3347 packages for an ADHOC sort. Average SPR for your Flex routes is 40 for each flex route. Your total Flex pool for any given day is 120. You have already used 40 routes from your flex pool for PFSD earlier in the day. How much volume will roll to the next cycle due to not having enough Flex Drivers? - Answer- 147 rolled volume During your handoff walk with your counterpart sort manager, they inform you that the upstream sort center informed them that your station will have a trailer containing 3,500 packages arriving AFTER your megacycle shift leaves for the day. Your station does not have a flex shift. You need to determine how much VET you will need to submit in order to process the volume from 12:00 to 14:00. This 2 hour shift will still include 7 minutes of fast start. Your ops manager informed you your rate goals for the respective sort paths. Your crash requires you to use 2 fingers. The OTR team informed you they will run FLEX dispatch so you just need to focus on sortation. Here are your planned rates: Water Spider: 2,000 Unloader: 1,200 Inductor: 1,200 Pusher: 1,200 Diverter: 1,000 Pick to Buffer: 200 Problem Solve: 1 for each finger used - Answer- 21 Vet Where do you submit the TBA file in order for routing to begin for an ADHOC sort? - Answer- CO Work Assignment Queue System When filling out the Request Form which of the following fields are required? - Answer- All of the Above You have 4640 packages for an ADHOC sort. Average SPR for your Flex routes is 40 for 4 hour routes. Your max wave capacity is 20 routes, with blocks scheduled every 30 minutes. Flex acceptance is 80% per block time. The first block is scheduled for 14:00. The last time packages can be delivered is at 21:00. For a 4 hour route Based on this time, how many routes will not be able to dispatch due to block length/time of day? - Answer- 4 Routes While managing our Hazardous Waste Storage Area we are required to post and maintain a list of associates authorized to: (Select The Two That Apply) Enter the Hazardous Waste Storage AreaSign Hazardous Waste Shipping ManifestsEmpty Hazardous Waste ContainersOrder Hazmat PPE - Answer- 1 and 2 Only You are an Area Manager checking on the quality of how your pick carts are being loaded with bags and overflow packages. The OTR Manager reports that a Driver had trouble loading their route in the van due to the overflow packages being stacked on top of the bags on the pick cart. What should you do? - Answer- Ensure that the associate who picked the route is trained and coached on the proper cart loading process. Network Goal for Engage is that all associates are engaged with at least once: - Answer- Every 30 days You notice an associate stumbling, behaving unsafely, and they smell of alcohol/drugs. What is the first step in the reasonable suspicion protocol?Which of these best describe the problem solve role on loadout? - Answer- Associate that resolves partially picked routes, audits route for accuracy, and investigates staging or container errors throughout the station. Assists DA's that are missing items by either physically finding the item or removing from DA's route. You are a sort manager and you just noticed that one of your Cycle 1 line hauls are late. Which tool do you use to submit a late line haul ticket? - Answer- Freight Management Console Your Ops is checking your team's Standard Work Checklist (SWC) at the end of each shift to verify completion and you notice one manager's tasks were marked at the same time which is at the beginning of their shift. Why is this not SOP? - Answer- Removes leadership visibility on when tasks are being completed throughout shift and ensuring they are actually being completed