Taco Bell Manager Training (2022/2023) Rated A+

Taco Bell Manager Training (2022/2023) Rated A+ What does BLAST stand for? Believe Listen Apologize Satisfy Thank When do you use BLAST For Customers Issues, Give a drink cup because it takes time to fill while remaking the issue, if already have a drink, Give Cinnamon Twist, NO NACHOS because then it takes time to make the nacho cheese. What does CHAMPs stand for? Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, and Speed With Service. what's the most important attribute of CHAMPs? Accuracy- Get what they ordered How much does a taco weigh? 2.9 Ounces what goes on a taco? 1.5 ounces of beef, 2 finger pinch of lettuce- 1/2 ounce, 1 finger pinch of cheese- 1/4 ounce what's our best selling product? Crunchy Taco If a taco doesn't weigh 2.9oz, How do you fix it? Throw Away and remake, DO NOT ADD TO IT What Are our speed service goals? 75 seconds What does VOC stand for? Voice of the Customer what are our VOC goals? 75% (area goal 85%) What is a celebration alert? Email that comes to the store that names an employee that was recognized what is the best rating for VOCS? Highly Satisfied- 5 What is the Deployment for 4 employees? 1 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register Where Does the Manager go for a 4 person Deployment? Front Line What is the Deployment for 5 Employees? 2 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register Where does the manager go for a 5 person deployment? DT Expediter What is the deployment for 6 employees? 2 on DT line, 2 on Front Line, 1 on DT and 1 on Front Register Where does 2 managers go for a 6 person deployment? DT Expediter and Front Line Expediter, Splitting the store What is the 8 step priority sequence? 1. Serve Guests 2. Stock and Clean 3. Outside and Restrooms 4. Sweep and Mop 5. Hot Prep 6. Dishes 7. Cold Prep 8. Scheduled Cleaning Who is Tracy? Learning Zone Trainer What Are out Labor Goals? 0 hours or better What are our ICOS Goals? 2.80 MAX What are our Learning Zone Goals 100% Trained in all categories What is the acceptable range in temperature for cold products? 33-40 degrees What is the minimum temperature for hot food coming out of the Rethermalizer or on the line? 165 Degrees What is the proper procedure for pulling food from the Rethermalizer? Must Temp 1 bag of each item and temp must be 165 minimum and must be poured in the pan and temp taken how do you take the temperature of products in the walk-in? put thermometer between 2 bags of product and must be below 40 Degrees what is the minimum temperature of handwashing sinks? 100 Degrees what is the minimum temperature of any other sink besides handwashing sink? 120 degrees How many parts are there to the CORE? 2- Food Safety and Operations what are passing scores for the CORE? -Food Safety 0-9 pass, 10-14 w/ success plan, 15 or more and 1 significant is a fail - Operations green= 85%, Yellow= 73-84.99%, Red= 0-72.99% What does C.O.R.E. stand for? Customer Operations Review and Evaluation What are the six items CORE requires us to make on the line? 1. Bean Burrito 2. Crunchy Taco 3. Crunchwrap Supreme 4. Mexican Pizza 5. Chicken Quesadilla 6. 5 layer Burrito How many COREs do we get a year? 3 Name 3 significant food safety violations for CORE 1. Not Temping Food out of Rethermalizer 2. Not Washing Hands 3. No thermometer 4. Temps over 40 degrees in cold products 5. Hot foods under 140 Degrees 6. Sanitizer not at proper concentration 7. HW sinks under 100 Degrees What do the letters GWC stand for? Get it, Want it, Capacity to do it