CPRP TEST 2023 with complete solutions

A sponsorship proposal should include: 4 of them. - Answer- History of the Event Logistics Benefits of the event Establish sponsorship packages What year was the first examination given? What does NCB stand for? - Answer- 1990 National certified board What is the definition of individual and community benefits? Pg. 9 - Answer- Individual - what the participant is in the program and gets benefits out of them Community - is what the participant is not using the services or in a program, but can be a potential participant. He gets benefits from not participating. Example: The person lives next to the trails, the property value goes up even thou they are not using them. What does repositioning mean and why would you do? PG:10 - Answer- To change your image and get an image out there. To promote a new positive image. Example: the public seen us as providing fun, park visits, sports leagues, and places to learn new skills. Parks and rec. wants to be seen as means to solving problems in the community and as an invaluable asset. What steps (process)are taken to educate the public about benefits? - Answer- Formulate a precise statement of how you are dealing with pressing city issues To do research to show how you are going to deal with those issues How you are going to get it done How can the NPRA make a significant contribution to the community? - Answer- Obesity, cost of health care, environmental deterioration Who do Parks & recreation have to listen to? - Answer- Elective officials What is a good way to solicit the public? - Answer- Is to form a friendship group Who's ultimate responsibilities of financial management with in an agency - who shares with them? PG: 12 - Answer- The CEO and share with others in the organization. What are three ways to collect public input regarding policies? PG:12 - Answer- Public Meetings Focus group: Citizen Advisory groups What are public meetings? PG: 12 - Answer- Public meetings: Are held to inform the public of specific items that changes. To consult the public on issues and to see how they react. Involve the public are getting their input. Example: such as building a new community center or determining the needs of the community. A small group that represents a large group of patrons. There is a facilitator who is not affiliated with the agency. Their job is to obtain perceptions, opinions, and beliefs and attitudes about a given subject. - Answer- What is a focus group? Their job is to obtain what? PG:12 Citizen Advisory Group? PG:13 - Answer- This group is formed to provide valuable feedback and directions. They can investigate specific issues or problems. Can be used to discuss policy changes gather feedback to help with policy formation. What is a vision? PG:14 - Answer- The vision of the organization is an ideal image of what the organization will look like in the future. The mission statement answers what three questions? PG:14 - Answer- Who is the costumer What services are provided by the agency And how are they going to be provided. What are the two types of buyers? - Answer- Current Buyer: which a patron already using your services Potential: is a individual whom is not using your services but is not. Agencies work together to meet a need or solve a problem. What are the three different levels: PG:14 - Answer- Collaboration Alliances Partnership: What is Latent demand? PG:15 - Answer- Is potential individuals who are not currently participating, but who may be interested in participating in the future. What is marketing Mix? What are the4 4 P's PG:15 - Answer- Is composed by the four P's Price, product, promotion, place Product is what? PG:15 - Answer- The product is the various services and facilities offered to the public. Example: T ball is designed for youth children, fast pitch softball for teens, slow pitch softball for older. Basically the same product exist, but modified for specific groups of people. What is price? PG:15 - Answer- Price determines whether or not a segment of the population is willing and able to pay for the product. Price value relationship. The price of the program for some customers will also apply its value. Where they are located (Place) or the distribution of product? How often? Pg:15 - Answer- Includes accessibility of programs and the facilities where they are offered. Example how close the place is to where people live and work. Includes the day of the week, the time of the program and events, and the format of the program. Example: the program may be offered as a class that is spread out over several weeks or as a one day work shop. Promotion (value) is what? PG: 15 - Answer- Is the means of communication the value of the product. Advertising, sales promotion and incentives, personal selling, and publicity. Advertising, sales promotion and incentives. What are the definitions of each word ? PG:16 - Answer- Advertising is a paid form of communication that is distributed through the media. Sales promotion and incentives have some financial value to the customer. Example: buy one get one free, prizes, or free passes. personal selling, and publicity. What they are? PG:16 - Answer- Personal selling is the direct oral communication with a particular market. Publicity: Is exposure gain through the media that is not paid for by the agency. What is market segmentation? 2 H's PG: 16 - Answer- Is a process of subdividing a large heterogeneous market into smaller homogeneous market Targeting marketing is? PG:16 - Answer- Once a market is segmented. The agency choose those markets to concentrate on for a particular product. For marketing purposes, only specific markets are the focus of the marking mix Once a market is segmented. The agency choose those markets to concentrate on for a particular product. For marketing purposes, only select markets are then focus of on. (Marketing Mix) - Answer- Targeting marketing is? PG:16 What is marketing positioning? What does it includes ? PG:16 - Answer- How the community perceives the agency and services. The agency seeks to establish a unique position in the market. Product quality, the location, promotions, or brand loyalty. What is branding? PG: 17 - Answer- Is the process whereby the agency creates an image in the mind of the customers as to who it is. Many agencies would benefit from entering into agreement with one other. Informal: as a memo outline lining Which agency will provide what services and resources. Formal document developed by attorneys for each agency. - Answer- Agreements among agencies? Two types of agreements are: PG:17 Collaboration is? - Answer- Collaborations: are short term type relationships tend to last until the problem is solved. Collaboration are defined as two or more stock holders working together to solve a set of problems that neither can solve alone. What contents are included in the marketing plan : PG:21 - Answer- 1. Executive summary 2. Situational analysis 3. Customer analysis 4. Marketing, branding goals and strategies 5. Implementation monitoring and evaluation What is executive summary? PG:21 - Answer- This is a stand-alone piece of marketing plan and summarizes the entire plan. The executive summary should be the last part of the marketing plan written, but is placed in the front of the document. This section evaluates the internal and external environment in which the agency operates. The products and services they provide and other agencies provide. Detail: demand treads, economic climate, a SWOT analysis, and the examination of branding and position of an agency. - Answer- What is situational analysis evaluate and what does it detail? Pg:21 What does SWOT stand for? What analysis ? PG:21 - Answer- Strength, weakness, opportunities, threat. Situational Analysis the overall coordination of financial resources. This includes developing a budget to guide the use of funds over a period of time. - Answer- What is financial management and what does it develop? PG:29 What do you need to understand the operation of agency? This data assist in? PG: 29 - Answer- It is necessary to collect financial and operating data. This data assist in accounting for cash handling, revenue and expenditures. Attendance figures, Room counts Cash reports Maintenance reports. - Answer- Methods to collect data use by parks and recreation? PG: 29 Where would you get attendance figures (activity) ? What does attendance figures back up? PG:29 - Answer- Attendances figures for events, programs, and facilities. Is necessary to predict the future program and participation, justified increasing or decreasing staff, or defending budget increases. What do room counts show? PG:29 - Answer- Facility use patterns can be conducted from daily basis to an hourly basis. These figures demonstrate to what capacity the facility is being used Where does the money for Cash reports come from? What does it reveal? PG29 - Answer- Including daily revenues and gate receipts reveal how many people come into the facility. How much money they are paying and purchasing. Maintenance reports steps? These reports are used to show what? PG: 29 - Answer- Requests that were completed, those still pending, and those schedule to be completed over specific time frame. These reports are used to show work flow, productivity, and repairs made. Activity reports? PG:30 - Answer- Can encompass a wide variety of things to be tracked. These are customized based on the program area. Example: an ice rink may keep the # of participants, # of lessons, # of gift certificates sold,# of skates sharpened or the number skate or facility rentals for the day. What are the four ways to purchase something? - Answer- Purchase order, P card, credit card and petty cash. What is a purchase order? What are the two types of purchases orders? PG:31 - Answer- Is an agreement that the agency will pay for goods and services ordered. Blank purchase orders Standard purchase orders Blank Purchase order Standard purchase orders are - Answer- Blank purchase orders: are those use to consolidate small, continuous purchases. An account billed once a month. For items bought regularly What changes fix cost? PG:36 - Answer- These are cost that change by the volume but not by individual participants. Example is 1 - 12 participants. If you have more than you need another instructor. What is fixed cost? What two categories can fix cost be categorized into to? - Answer- Are those that do not change with the number of participants and remain consist for the duration of the program. Direct fix cost and indirect fix cost. It is a result of conducting a specific program. If the program did not take place the cost would not incurred. The cost of renting a room for and exercise class. Regardless of how many participants the rental fee would remain the same. - Answer- What is a direct fix cost? Example: PG: 35 What is a indirect cost? PG: 35 - Answer- Often referred to as a overhead cost. These cost are incurred by the agency not necessarily by operation. They are not traceable to a specific program. They remain the same regardless of the participants enrolled. One is equal -share allocating where each program area pays equal share of the individual cost. Percent budget approach where the program area pays the % of the indirect cost that is equal to the % of the over all budget the program area commands. - Answer- How are fixed cost assigned to programmatic area Programs? There are two approaches: PG: 35 What is variable cost? PG:36 - Answer- Are the cost that result in actual operation of programs and charge directly and proportionately number of people enrolled. Example: If a participant was given at - shirt for enrolling in the program. These shirts are a variable cost. What is the formula for the breakeven price? What does each letter stand for? PG: 36 - Answer- P=(F + V) / N P = prize F= all fixed costs V= variable costs N=Demand for the program. Participant prices/fees are driven by what? What is market prizing? - Answer- Established subsidy levels: 1. What the competitor are charging for the same service. 2. Market prizing Is dictated by what the market will bear or how much people are willing to pay for a service. Agencies will consider three types of services? PG:36 - Answer- Public, merit, or private service What is the purpose of forming a friendship group? - Answer- To support Parks & Recreation through activities: fundraising, volunteer work, projects. What is public service? - Answer- Public services are offered to the public at large and benefits the community. Example : park , trails and play ground And usually do not have a fee associated with them. These are 100% subsidized What is a merit service? Where does it get it funds from? PG:37 - Answer- It usually has apart cost recovery. In other words some cost our recovered from fee and charges an others are subsidize with tax dollars. Example: teen after school program may be concerned a public service because of the money saved when teens are engaged in healthy recreation activity after school. What is a private services? PG: 37 - Answer- Are the benefits for the individual participants in in the activity. Example: a cooking class for adults could be consider a private service. Be expected to break even or make a profit. Using contractors, consultants, concessionaires these individuals should be viewed Pg. 37 - Answer- As a temporary expansion of the agency's staff and skill base. What are cost recovery rates? PG.37 - Answer- Is the % that the program will either subsidized, break even or make a profit. Example: break even cost of $ 4 patron Charge $2 A child then the agency subsiding 50% Charge $6 an adult 50 % surplus per adult. The price of admissions should be determined - Answer- Considering the established subsidy levels for the pool as well as knowledge of the anticipation revenue and the expensive of the operation. Once the breakeven price is established, S = subsidy level The final price of the program can be set. P=unit cost X (1-S) - Answer- How can you come up with the subsidy or profit? Once the recovery rates are established? What is the formula: PG: 37 Financial management is? What do you develop to guide you? - Answer- The overall coordination of financial resources. Developing a budget to guide the use of funds over a period of time. Example: a year What are 3 ways Parks and recreation can make money? - Answer- Programs, events , facilities There are two types of Purchase orders. - Answer- Blank purchase order , Standard purchases Blank purchase- those used to consolidate small continuous purchases. Standard purchases: are issued for a one time delivery. Which of the following is the primary purpose for parks or facilities personnel to wear uniforms? - Answer- D. Easy recognition by the public Income statement - Answer- Which financial statement shows the total revenues and expenditures for the month, quarter or fiscal year? It purpose is to demonstrate the profitability of the agency or cost center. 2N. PG.44 Example of petty cash purchases ? 2 C PG. 31 - Answer- A 10$ replacement basketball net. Tax rate are sometimes expressed in mills. How many mills is 1$ - Answer- 1000 What is a purchase order? Pg. 30 - Answer- Is an agreement that the agency will paid for goods and services ordered. Blank purchase order Pg. 30 - Answer- Are those used to consolidate small continues purchases. Account is billed once a month. It works like personal credit card. Pays the issuing company rather then each individual business. Must be paid in full at the end of the month. - Answer- P - card Pg. 31 Credit card statement has less what then a P card? Pg. 31 - Answer- Has less detail then a p Card. Standard purchase orders Pg.31 - Answer- are issued for a one time delivery for a specific good or service. Room counts should be conducted how often in a busy facility? 2A - Answer- Hourly Which financial statement depicts assets , liabilities , and equality, and a summary of what the agency owes an what it owns out right? - Answer- Balance sheet What type of project would be a good source of funding with a grant? - Answer- Trail construction Popular granting programs are use for who, what? - Answer- Youth, health, trails and environment. Fees and charges, rental income and retail sales which are used to offset the cost of operations - Answer- What are major sources of revenue for parks and recreation agencies? 1 Revenue collection policies and procedures for each major sources of revenue 2. Estabalish definitive procedures for each collection location. 3. Special deposit procedures to handle revenue processing and security task. - Answer- To improve internal processing of cash collection and deposit . What are the three types of procedures? You have a breakeven price of 20 dollars. What is the cost if the program is to subsidized 100 percent? - Answer- O dollars The parks and recreation professional will often be looked to for recommendation Based on what? - Answer- Based on the operations operational needs of their deparment(s) Program demand - Answer- Is the minimum and maximum enrollment program or the projected number of participants at an event or facility. Here is an example using the skating problem? Pg. 37 - Answer- User Subsidy Price. formula Group Level per hr. Sync Skat 45% 25.85 $47 *(1-.45) Public Skat 0% $47 $47 *(1-.00) Open Skat 100% Free $47 *(1-1.0) Jr. HocK 10% 42.30 $47 *(1-.10) W HocK -45% 68.15 $47 *(1-.45) Subsidy levels: Break even = Profit= Free= Pg. 37 - Answer- Subsidy levels: 0% Subsidy levels: -47% Subsidy levels: 100% Is a negotiated contract for good and services with the vender, what they will do and at what cost. - Answer- What is a propels contract? Price Quotes - Answer- The staff member details the speciation of the items needed. What is Break- even analysis? - Answer- Is a financial analysis technique that can be used to determine sources an amounts of revenue necessary for various participant levels. What is job analysis? - Answer- The results of activity serve as the foundation for jobs description? 3A Pg.53 Recruit candidates - Answer- Is the set of activities that seek and attracts job applicants with the necessary competence to fill specific position in the organization. Job description servers - Answer- A very basic function in recruiting by defying competencies the successful applicant must be able to perform when hired. Job Domains and Task Pg. 55 Domain? Pg55 - Answer- A list of the essential work areas and activities for the job. Serves as a primary area of responsibility. Job domains and task - Answer- Major areas of responsibility a job may entail / specific actions an employee completes under each domain Typical information collected when conducting references for job candidates includes: PG. 58 - Answer- Work history (including former employer's) length of employment, and previous position titles. Job Description Format: Pg. 55 - Answer- Job title Job Identification Job summary Job Domains and Task Job Specifications Disclaimers. Job descriptions serve a Pg. 55 - Answer- very basic function in recruiting by defining competencies the successful applicant must be able to perform when hired. Position? Pg. 55 - Answer- The position concept represents the set of domain and tasks performed by and individual in the park and recreation agency. Tasks represents the specific work activity performed on the job by one staff within in limited time period. - Answer- Defined task: Pg. 55 Completion and screening of application forms. Primary interview Testing Reference checking - Answer- An overview of the most common candidate review 4 stages are? Pg.57 The Parks and recreation professional should ask applicants for various bits of personal information, such as their name, educational background, career goals and experience. - Answer- What questions are asked on a application forms. Pg.57 Preliminary interviews: Pg. 57 - Answer- Is used by the park and recreation professional to determine whether the applicant's skills, abilities and task preferences match any of the available job opportunities in the agency. When using volunteers, the assigned supervisor's responsible incudes all of the following except to: 3.M. 80 - Answer- Prepare volunteers for paid positions. a. Working with special programs or supervising facilities B, assisting in administrative, promotional, or advisory activities C. Technical assistance, Offering clerical assistance, monitoring special projects - Answer- Volunteer can assist park and recreation agencies in many ways, including: Pg. 80 The results of performance appraisals are used for decisions regarding? Pg. 74 - Answer- Compensation, promotion, staff development, and disciplinary action including termination. Before discharging an employ with a pattern of tardiness, what is the most appropriate sequence for the following correction actions. 3K. - Answer- 1. Oral written 2. Written warning 3. Suspension Written reprimand. What does it identify? Pg. 78 - Answer- Employee service records for a specific period of time( usually six months) Infraction of personal policies and that the fraction was not serious enough for further actions. Suspension enforced. What is suspension?