ESSENTIALS OF ORGANIZATIONAL BEHAVIOR 11TH EDITION, ROBBINS TEST BANK COMPLETE ALL CHAPTERS

ESSENTIALS OF ORGANIZATIONAL BEHAVIOR 11TH EDITION, ROBBINS TEST BANK COMPLETE ALL CHAPTERS. Groups in the Organization Chapter 8 – Foundations of Group Behavior Chapter 9 – Understanding Work Teams Chapter 10 – Communication Chapter 11 – Leadership Chapter 12 – Power and Politics Chapter 13 – Conflict and Negotiation Part 4: The Organization System Chapter 14 – Foundations of Organization Structure Chapter 15 – Organizational Culture Chapter 16 – Organizational Change and Stress Management Essentials of Organizational Behavior, 11e (Robbins/Judge) Chapter 1 Introduction to Organizational Behavior 1) Until the late 1980s, business school curricula emphasized the aspects of management. A) ethical B) people C) technical D) human E) global Answer: C Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula. Diff: 1 Page Ref: 1 Quest. Category: Concept/Definitional LO: 1 2) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits Answer: C Explanation: C) Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at work and lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behavior. Diff: 2 Page Ref: 1-2 Objective: Interpersonal Skills Quest. Category: Concept/Definitional LO: 1 3) is the study of the impact that individuals, groups, and structure have on behavior within organizations. A) Leadership B) Organizational strategy C) Performance management D) Employee relations E) Organizational behavior Answer: E Explanation: E) Organizational behavior is the field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness. Diff: 1 Page Ref: 2 Objective: Organizational Behavior Quest. Category: Concept/Definitional LO: 1 4) Which of the following is not a topic or concern related to OB? A) turnover B) leader behavior C) productivity D) management E) family behavior Answer: E Explanation: E) OB is concerned specifically with employment-related situations such as jobs, work, absenteeism, employment turnover, productivity, human performance, and management. OB includes the core topics of motivation, leader behavior and power, interpersonal communication, group structure and processes, personality, emotions, values, attitude development, perception, change processes, conflict and negotiation, and work design. Diff: 1 Page Ref: 2 Objective: Organizational Behavior Quest. Category: Concept/Definitional LO: 1 5) Which of the following problems would an OB study be least likely to focus on? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover among volunteer workers at a non-profit organization Answer: C Explanation: C) OB is concerned specifically with employment-related situations such as jobs, work, absenteeism, employment turnover, productivity, human performance, and management. A study of foreign competition would not be part of an OB research project. Diff: 2 Page Ref: 2 AACSB: Analytic Skills Objective: Organizational Behavior Quest. Category: Application LO: 1 6) What are the three primary determinants of behavior in organizations? A) profit structure, organizational complexity, and job satisfaction B) individuals, profit structure, and job satisfaction C) individuals, groups, and job satisfaction D) groups, structure, and profit structure E) individuals, groups, and structure Answer: E Explanation: E) OB investigates the impact that individuals, groups, and structure have on behavior within organizations. Diff: 1 Page Ref: 2 Objective: Organizational Behavior Quest. Category: Concept/Definitional LO: 1 7) Which of the following is not a core topic of organizational behavior? A) motivation B) attitude development C) conflict D) resource allocation E) work design Answer: D Explanation: D) OB includes the core topics of motivation, leader behavior and power, interpersonal communication, group structure and processes, personality, emotions, and values, attitude development and perception, change processes, conflict and negotiation, and work design. It does not include resource allocation. Diff: 1 Page Ref: 2 Objective: Organizational Behavior Quest. Category: Concept/Definitional LO: 1 8) In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion? A) common sense B) direct observation C) systematic study D) speculation E) organizational theory Answer: C Explanation: C) To make good OB decisions it is important to use evidence to supplement intuition and experience. Evidence should come through systematic study, which involves looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner. Diff: 1 Page Ref: 3 Objective: Systematic Study Quest. Category: Concept/Definitional LO: 2 9) Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that . A) the casual approach is nonsensical, and should be avoided as much as possible B) the systematic approach and the casual approach are one and the same C) laboratory experiments on human behavior often result in unreliable findings D) the casual or common sense approach to reading others can often lead to erroneous predictions E) behavior is unpredictable, hence there is no accurate way to analyze it Answer: D Explanation: D) Unfortunately, the casual or common sense approach to reading others can often lead to erroneous predictions. However, you can improve your predictive ability by supplementing intuition with a more systematic approach. Diff: 1 Page Ref: 3 Quest. Category: Application LO: 2 10) Which of the following explains the usefulness of the systematic approach to the study of organizational behavior? A) Human behavior does not vary a great deal between individuals and situations. B) Human behavior is not random. C) Human behavior is not consistent. D) Human behavior is rarely predictable. E) Human behavior is often not sensible. Answer: B Explanation: B) Underlying the systematic approach to the study of organizational behavior is the belief that behavior is not random. Rather, we can identify fundamental consistencies underlying the behavior of all individuals and modify them to reflect individual differences. Behavior is generally predictable, and the systematic study of behavior is a means to making reasonably accurate predictions. Diff: 2 Page Ref: 3 Quest. Category: Concept/Definitional LO: 2 11) Basing managerial decisions on the best available scientific support is called . A) intuition B) organizational process C) organizational behavior D) evidence-based management E) conceptual management Answer: D Explanation: D) Evidence-based management (EBM) complements systematic study (which includes looking at relationships, not merely studying scientific evidence), by basing managerial decisions on the best available scientific evidence. Diff: 1 Page Ref: 3 Objective: Systematic Study Quest. Category: Concept/Definitional LO: 2 12) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of study. A) organizational B) intuitive C) theoretical D) systematic E) case-based Answer: D Explanation: D) Systematic study means looking at relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner. Diff: 1 Page Ref: 3 Objective: Systematic Study Quest. Category: Concept/Definitional LO: 2 13) Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on . A) intuition or "gut feeling" B) organizational behavioral studies C) subjective assessments D) preconceived notions E) systematic study Answer: E Explanation: E) Systematic study means looking at relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner. Diff: 2 Page Ref: 3 AACSB: Analytic Skills Objective: Evidence Based Management Quest. Category: Application