MGMT411 Chapter 9 Test Bank Questions and Answers 2023

1) Enterprise systems include analytical tools. - -: TRUE -2) Supply chain management systems are a type of enterprise system. - -: FALSE -3) An enterprise system helps reduce redundant business processes. - -: FALSE -4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. - -: FALSE -5) Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs. - -: TRUE -6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. - -: FALSE -7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain. - -: TRUE -8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. - -: FALSE -9) In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes. - -: TRUE -10) Inefficiencies in a supply chain are primarily caused by inaccurate information. - -: TRUE -11) It can cost six times more to sell a product to a new customer than to an existing customer. - -: TRUE -12) In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products. - -: FALSE -13) Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model. - -: TRUE -14) Total supply chain costs in some industries approach 75 percent of the total operating budget. - -: TRUE -15) All CRM packages contain modules for PRM and ERM. - -: FALSE -16) Major CRM application software vendors include Oracle and SAP. - -: TRUE -17) Cross-selling markets complementary products to customers. - -: TRUE