SHARP Career Course correctly answered 100%

SHARP Career Course correctly answered 100%Stress has the ability to affect what four categories? Cognitive, Behavior, Emotions, Physical What is stress? a normal physical response to events that make you feel threatened or upset your balance in some way The stress response is also known as what? Fight, Flight, or Freeze What is trauma? an event outside of one's normal experience that causes intense fear for life what four areas does vicarious traumatization effect in the professional realm? Performance, Morale, Relational and Behavioral what is traumatic stress? the stress response to a traumatic event in which one is a victim or witness What are the ABCs for addressing vicarious trauma? Awareness, Balance, Connection What is the difference between traumatic stress and vicarious trauma? Traumatic stress is a victim's reaction and vicarious traumatization is the helper's reaction What is the definition of resilience? the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress How do the five dimensions of strength relate to resilience? by helping to increase it Self care should cover which three aspects? Body, Mind and Spirit What is self-care? what people do for themselves to establish and maintain health and to prevent and deal with illness What are active listening practices and roadblocks? Creating a safe environment, building a rapport and focus on issues What is the value of active listening and How will you use it in your role as SARC/VA? Helps you connect to the complainant/victims and to appropriately asses their needs What are some techniques that will help you be effective at both receiving and sending information? Engaging, Focusing, Thinking, Questioning, Clarifying, Paraphrasing and using "I" statements What are the four components to the effective communication model? Sender, Receiver, Feedback, Verbal and non-verbal messages What is active listening? A technique to understand what is being said a two way process to communicate Describe Active Listening Skills and behaviors Acknowledge: provide verbal and non-verbal awareness of speaker Reflect: reflect feelings, experience or content "what I hear you saying is Probe: ask questions "can you clarify what you meant by" Support: shiw warmth and caring in your own way Be Quite: Give the person time to think as well as talk do not interrupt Paraphrase: summarize and clarify confusion "To confirm what I heard you say"