WGU C439 Healthcare Management Capstone Task 1 A1. Identify one of the following healthcare management opportunities you encountered in
one of the previous performance assessments completed in this program:
In my capstone, I will be discussing the acquisition of the 25-physician multi-specialty practice that was reviewed in the Healthcare Management and Strategy Application, C432.
A2. Identify one of the following professional lenses:
I will be reviewing the above scenario using the professional lens of the manager as this most directly relates to my current position and future career goals. I will be specifically discussing the
role and responsibilities of the change manager in the implementation and supporting of the new model of care for the entire organization.
A3. Summarize the opportunity selected in part A1 from the perspective of the professional lens selected in part A2. As with every new acquisition, there will be growth constraints and opportunities for change that will arise. When implementing the new team-based model of care, the assigned work
groups were able to work together to provide quality care to the patients and community. One of the ideas that was discussed during the execution of the care model was the adding of new positions as needed to ensure continuous quality of care from admission to discharge. As the Change manager, I would be constantly monitoring and evaluating the process which has brought up the necessity of a Care Coordinator position. This position/individual would be responsible for the coordination of care during a patient’s transition process. An example of this type of care would be when a patient being treated in the Emergency Department has been admitted to the Progressive Care Unit for continuation of a higher level of care. This will help to ensure a smooth transition of care for a patient during a difficult and often confusing time as well
as reinforce to the patient that their comfort and welfare is at the forefront of our organization.
A4a. Describe the process as it is being performed today:
Currently when patients come into the facility to receive treatment, quality of care is delivered from both the non-clinical staff (registration, administrators, patient accounts) and the clinical staff (nurses, radiology, physicians, etc.). With the use of electronic medical record systems, the transitions of care will be efficient and smooth whether it be within the facility (Emergency Room to Radiology) or to an outside clinic. When it is time for the patient to be discharged from the facility, the discharge instructions are thoroughly discussed with the patient and/or family member, questions answered, and a copy given to go home with the person. If there is any follow up care advised that information will be provided to the patient with ease of contacting the clinic by giving a contact number and email to set up their next appointment.
A4ai. Describe the operational environment.
There are many aspects and components in the operational environment in the above-
mentioned scenario. When the changes are implemented, we must consider the key stakeholders such as the employees, suppliers and vendors as well as the Board of Directors for the organization. There should be information and training provided to both the clinical and non-
clinical staff during the process just as it was when the new team-based care model was implemented in the organization. Another thing to consider is that patients are stakeholders in the
process as well as they are vested in the care that they receive. When new processes are introduced in an organization, cooperation among the work groups and the operational
one of the previous performance assessments completed in this program:
In my capstone, I will be discussing the acquisition of the 25-physician multi-specialty practice that was reviewed in the Healthcare Management and Strategy Application, C432.
A2. Identify one of the following professional lenses:
I will be reviewing the above scenario using the professional lens of the manager as this most directly relates to my current position and future career goals. I will be specifically discussing the
role and responsibilities of the change manager in the implementation and supporting of the new model of care for the entire organization.
A3. Summarize the opportunity selected in part A1 from the perspective of the professional lens selected in part A2. As with every new acquisition, there will be growth constraints and opportunities for change that will arise. When implementing the new team-based model of care, the assigned work
groups were able to work together to provide quality care to the patients and community. One of the ideas that was discussed during the execution of the care model was the adding of new positions as needed to ensure continuous quality of care from admission to discharge. As the Change manager, I would be constantly monitoring and evaluating the process which has brought up the necessity of a Care Coordinator position. This position/individual would be responsible for the coordination of care during a patient’s transition process. An example of this type of care would be when a patient being treated in the Emergency Department has been admitted to the Progressive Care Unit for continuation of a higher level of care. This will help to ensure a smooth transition of care for a patient during a difficult and often confusing time as well
as reinforce to the patient that their comfort and welfare is at the forefront of our organization.
A4a. Describe the process as it is being performed today:
Currently when patients come into the facility to receive treatment, quality of care is delivered from both the non-clinical staff (registration, administrators, patient accounts) and the clinical staff (nurses, radiology, physicians, etc.). With the use of electronic medical record systems, the transitions of care will be efficient and smooth whether it be within the facility (Emergency Room to Radiology) or to an outside clinic. When it is time for the patient to be discharged from the facility, the discharge instructions are thoroughly discussed with the patient and/or family member, questions answered, and a copy given to go home with the person. If there is any follow up care advised that information will be provided to the patient with ease of contacting the clinic by giving a contact number and email to set up their next appointment.
A4ai. Describe the operational environment.
There are many aspects and components in the operational environment in the above-
mentioned scenario. When the changes are implemented, we must consider the key stakeholders such as the employees, suppliers and vendors as well as the Board of Directors for the organization. There should be information and training provided to both the clinical and non-
clinical staff during the process just as it was when the new team-based care model was implemented in the organization. Another thing to consider is that patients are stakeholders in the
process as well as they are vested in the care that they receive. When new processes are introduced in an organization, cooperation among the work groups and the operational
