cphq STUDY GUIDE| 140 QUESTIONS| WITH COMPLETE SOLUTIONS

Government Regulation correct answer: According to the Institute of Medicine, which of the following is -not- one of the domains of quality care? <<<INCLUDES Customization, Safety and Interventions consistent with latest medical findings>>> Independent Contractors correct answer: Which of the following groups is least likely to report errors? Abuse correct answer: Which of the following is -not- one of the types of quality problems identified by the Institute of Medicine's National Roundtable on Health Care Quality?<<<INCLUDE misuse, overuse and underuse>>> Death correct answer: In behavioral health, the most important sentinel event for root cause analysis is <<<NOT discharge, recovery or medication error>>> Prescription-drug use is common and well documented correct answer: It is easy to conduct a survey of medication-related errors because <<<NOT there are very few of them, deaths caused by such errors are rarely discovered or such errors have small but noticeable effects on health care costs>>> Preventive efforts correct answer: In a successful lean healthcare facility, the largest costs related to quality will be incurred by <<<NOT internal failures, assessment programs or external failures>>> At the beginning of the next meeting correct answer: When is the best time to discuss the results of a meeting exit survey? <<<NOT immediately, via email or should not be discussed>>> Dose correct answer: Whenever possible, medication orders should be by <<<NOT weight, volume or strength>>> The variability and complexity of the samples in a lab is much higher than in a mfg environment correct answer: What is the best explanation for the relatively slow introduction of lean practices into medical labs? Ask for it correct answer: A simple but effective way for managers to obtain the support of team members is to <<<NOT threaten punishment, mandate it or ignore them>>> All of the above correct answer: A delay in discharging patients is likely to cause recurrent bottle-necks in <<<admissions from ED, the filling of prescriptions and admissions from surgical wards>>>