Public Safety Telecommunicator 1 Modules 1-3| 54 QUESTIONS| WITH COMPLETE SOLUTIONS

Summarize the attributes of a professional public telecommunicator. correct answer: Dedicated Determined Hardworking Professional Calm Responsible Honest Define Duty to Serve correct answer: To provide the highest level of service for the public in their time of need; serving as the critical communications link between the citizen and public safety personnel. Explain the telecommunicator's responsibilities regarding confidentiality. correct answer: Specific information about your work must not be revealed to people outside the public safety arena. Describe the relationship between a telecommunicator's code of ethics and that of PSAP. correct answer: Responsibility for meeting these codes transfers to the individual employee. Explain the purpose of a formal organizational structure. correct answer: Personnel and job responsibilities, typically referred to as the chain of command. List the common elements of basic telecommunications. correct answer: Information gathering Radio and telephone communications Resource allocation Records Management Function under FCC rules Handling requests and being responsive to calls from the public Describe what is involved in fire service communications. correct answer: Dispatching, communicating, and resource managing with Fire Service. (Response personnel, fire marshals, arson investigations unit, HAZMAT units, explosive ordinance disposal units, etc.) Describe what is involved in law enforcement communications. correct answer: Dispatching, communicating, and resource managing with Law Enforcement. (Police/sheriff/highway patrol response personnel, detective bureaus, SWAT/hostage rescue teams, crime scene investigations units, etc.) Describe what is involved in emergency medical service communications. correct answer: Dispatching, communicating, and resource managing with Emergency Medical Service Communications.