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Lecture Notes 5 Consumer behavior

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Week 5 consumer behavior

Definition persuasion: persuasion is an umbrella term of influence. Persuasoin can attempt to
influence a persons beliefs, attitudes, intentions, motivations or behaviors.



6 shortcuts:

1. reciprocity: obligation …………..
2. scarcity
3. Autority:
4. Consistency and commitment
5. Liking: 3 important factors: similar, compliments, cooperate
6. Social proog



Conversions @ Google by Maurits Kaptein

Why your custumors buy your things.

1. genuine difference between online and offline selling:

4. etisch verantwoord



Persussasion profiles



6 principes van persuasion (Chaildini)

1. Reciprocity
2. Commitment en consistency
3. Social proof
4. Authority
5. Liking
6. scarcity

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