ITIL 4 Foundation | Practice Exam 1 Questions And Answers

ITIL 4 Foundation | Practice Exam 1 d - What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks c - Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. a) Assurance b) Promise c) Functionality d) Outcome c - Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes. a) IT asset management b) Service configuration management c) Change control d) Service level management