MAN3240 Final Exam Review Q&A 2023

Connection Power - Answer- is the ability to call on connects and networks both inside and outside the organization for support of getting things done Association pwer - Answer- arises from influence with a powerful person on whom other depend when you know people in key positions or have networks of relationships with higher ups Information power - Answer- is possession of access to information that is valuable to others personal Power - Answer- includes expert power and referent power Expert power - Answer- comes from specials skills and abilities that others need but do not have referent power - Answer- the ability to alter others behavior because of the individuals desire to identify with the power source reward power - Answer- one ability to administer positive rewards and remove or decrease negative rewards coercive power - Answer- the use of punishment when others do not comply with influence attempts force - Answer- power that occurs against another s will resistance - Answer- individuals saying no making excuses, stalling or even arguing again the initiative coercion - Answer- threat or punishment Bathsheba Syndrome - Answer- is the epitomized when men and women in the pinnacle of power with strong personal integrity and intelligence engage in unethical and selfish behavior because they feel they are above the law Formal systems - Answer- dictate what is to be done in organization and how work processes are to be coordinated and structured informal systems - Answer- are patterns of activity and relationships that arise in everyday activities as individuals and group work to get things done levels of conformity - Answer- include compliance identification and internalization compliance - Answer- occurs when individuals accept another's influence not because they believe in the content but because of the rewards or punishments associated with the requested action identification - Answer- when individuals accept an influence attempt because they want to maintain a positive relationship with the person or group making the influence request internalization - Answer- occurs when an individual accepts influence because they induced behavior is congruent with their value system power bases - Answer- are the sources of power individuals and sub-units develop in organizations