MNB1601-Multiple Choice (Questions & Answers)

1. ORTamboInternationaldeliversamassservicebecause________________. A) Thereisafairamountofclientcontact B) Servicesarestandardisedtoacertainextent C) Thenumberofclientsservedisgreaterthanwithprofessionalservices D) Theserviceisequipmentorientated 2. WhichoneofthefollowingisacharacteristicofaserviceproducedbyaserviceprovidersuchasORTambo International? A) Outputkeptinstock B) Manufacturedbeforeuse C) Labourintensive D) Capital-intensiveproduction 3. DuringthedesignoftheprocessesthatwillbeusedatthenewORTambobuilding,passengerneedswereatthe forefrontofthedecision-makingprocess.Whichoneofthefollowingwilloccurduringthedesignofprocesses? A) Screeningprocess B) Preliminarydesign C) Designofsupplynetwork D) Designofprototype 4. Thenew,multi-levelterminallinkstheoriginaldomesticandinternationalterminalsandthereforeimproves passengerexperienceandorientation.Inthetransformationmodel,theimprovedpassengerexperiencerepresents an/a___________. A) Input B) Aid C) Output D) Transformation process 5. AirportssuchasORTamboInternationalmustbeabletodealwithashortwaitingtoleranceaspassengers experiencemostvalue-addingactivitiesfirst-hand.Passengersshouldbeabletocollectbaggagefromterminalsina reasonable time period. This refers to the_____________of output. A) Variety B) Visibility C) Variation D) Volume