ServiceNow Certified System Administrator Questions and Answers 100% Pass

What information does the System Dictionary (also called the Data Dictionary) contain? describe database strcuture, make fields mandatory, make fields unique How to set UI Policy for all views? Global Which of the following is a list of what the Service Catalog contains Record Producers, Order Guides, and Catalog Items Which one of the following modules can be used to view field settings for a table? Tables & Columns An Access Control is a feature of what type of security methodology? Contextual Security What are two of the settings that can be made in the Contextual Security Manager? Ability to set the maximum attachment size and specify the attachment file types What is generated from the Service Catalog once a user places and order for an item or service? A request What does the acronym RITM stand for? Requested Item T/F ? When an Incident form is saved, all the Work Notes field text is recorded to the Activity Log field. T describe the purpose of and Order Guide Order Guides provide the ability to order multiple, related items as one request. Which one of the following statements is true when using the slushbucket (also known as the List Collector) to design a Form? When a field is moved from the Selected column to the Available column, the field is removed from the form. What is the primary purpose of the Impersonate feature? To act as a different user for testing purposes describe the relationship between the Incident table and the Task table The Incident table extends the Task table. steps to customize the background color of the Header Bar? Banner and list caption background color > type in color code > Save > refresh page What is an Access Control defined and applied to? Specific table or field example of a one-to-many table relationship? The Task table[task] Assigned to field references the User table [sys_user]. Which can be performed by inbound email actions? Create or update task records. What is the Retroactive Start field within an SLA Definition record used for? Allows the SLA to set its start time to a specific day/time field from an earlier event. In an incident form, which one of the following is an example of a UI Policy? Make the Priority field read-only What process does the Knowledge Base manage? Document review cycle, which includes submission, feedback from Subject Matter Expert and publishing? What is a characteristics of how Import Set fields are mapped to fields on a target table? A single Import Set field can be mapped to multiple fields on a target table. Where is data stored? Tables