ITIL 4 Foundations Exam (100% solved questions)

PESTLE (list) correct answers Political Economic Social Technological Legal Environmental 4 dimensions of service management correct answers organizations & people information & technology partners & suppliers value streams & processes components of the service value system correct answers inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service value chain activities list correct answers plan engage design & transition obtain or build deliver & support improve value stream correct answers a series of steps that an organization uses to create and deliver products/services to a consumer ITIL activities correct answers -represent the steps an organization takes in the creation of value -each activity contributes to the value chain by transforming specific inputs into outputs ITIL practice (definition) correct answers a set of organizational resources designed for performing work or accomplishing an objective (e.g. service desk)