Final Exam Study Set-SHRM-CP

Blake-Mouton Theory Highest to lowest (R to L, Top to Bottom): 1: Team Leader 2. Country Club 3. Middle of the Road 4. Authoritarian 5. Improverished Leader Hersey-Blanchard's Situational Leadership -No ideal leadership type, but style should match maturity of employees. -Flex to situation or to people involved. Fiedler's Contingency Theory -Certain leaderhip styles more favorable for certain situations. -Don't train/change leaders style-change situations. -leader-member relations -Task structure -Position power John Adair-Action Centered Leadership Effective leader accomplishes tasks through the efforts of the team. Dispersed Leadership AKA "Emergent leadership" Given a certain task a leader will emerge. Budget Types 1. Zero Based Budget 2. Incremental Budget 3. Formula Budgeting 4. Activity Based Budget Zero Based Budgeting -Justify entire budget and show how funding meets Org's goals. -Budget starts at 0 and all expenditures justified each new period. -Goals/units ranked by priority, then $ given. Incremental Budgeting Line Item Budgeting. Prior year budget basis for the next. Increased incrementally by a set %. Additional funds must be requested based on need. Formula Based Budgetting -Different units or operations receive varying %'s. -General funding is changed by specific amount units, budgets adjusted accordingly. Activity Based Budgetting -Not how much to divide $, but how much it costs to perform enterprise activities. -Funding may be allocated in strategic significance. Balanced Scorecard Measurement approach that provides an overall picture of an organization's performance in the following ways: Metrics from 4 organizational perspectives 1) Financial 2) Customer 3) Internal Business processes 4) Learning + Growth HR Strategic Process 1) Get the big picture 2) Conduct HR SWOT analysis 3) Develop HR Mission & Vision Statements 4) Conduct detailed HR analysis 5) Determine critical people issues. 6) Develop HR goals, metrics, consequences, & solutions. 7) Develop an implementation & evaluation plan. ADDIE Model A-Assess D-Design D-Develop I-Implement E-Evaluate (A)DDIE Assess-Difference between present and desired and what is contributing to the gap? A(D)DIE Design-Intervention-targets, audiences, objectives, and how will be measured. AD(D)IE Develop-The solution, who should be involved and how it will be delivered. ADD(I)E Implement- ADDI(E) Evaluate- TQM Top Quality Management W. Edwards Deming -Poor products essentially the fault of top managers and no one else. -Popular in Japan. -Deming award -Scored on 14 point system Joseph M. Juran -"Fitness to use" Reliability of product or service. -Trilogy-quality planning, quality control, quality ipmrovement Phillip B. Crosby -14 point program (Similar to Deming) -4 Absolutes: -Definition of quality -Prevention system -Peformance Standard (Zero Defects) -Measurement of quality (Cost of non-conformance)