WGU D099 Module Quizzes 1-12 - MODULE 1 SALES ROLE COMPLETE COMBINED EXAM SOLUTION QUESTIONS AND ANSWERS

WGU D099 Module Quizzes 1-12 - MODULE 1 SALES ROLE COMPLETE COMBINED EXAM SOLUTION QUESTIONS AND ANSWERS Jack has been selling cars for a car dealership for many years. A long-time customer named Omar walks into the dealership. Jack is surprised to see Omar, despite his being a loyal customer, since his most recent purchase occurred under two years ago. After the two talk for a while, Omar explains that he does not really need a new car, but he recently got a nice promotion at work and is thinking about upgrading. Although he is happy with his SUV, he wishes he had a car that gets better gas mileage. Jack explains that the dealership offers several cars that get better mileage than the SUV. He asks a variety of questions to gain a good understanding of Omar's exact needs. Having come to know Omar over the years, Jack understands Omar's social style well. He explains to Omar the pros and cons of various car models, delineates the facts, and clearly describes how the different options will serve him. At the end, Jack suggests one model in particular. In which stage in the buyer journey is Omar? Attention Action Desire Interest . Which type of selling is Jack engaged in at this moment? Relationship selling Team selling Transactional selling Adaptive selling What is Jack demonstrating when he explains the gas mileage of various models? Customer loyalty Business intelligence (BI) Ethical behavior Psychological reciprocity . What is Omar's dominant social style? What should Jack do to help Omar understand why a particular car is the best option? Explain the customer lifetime value (CLV) Explain the value proposition Provide account management support Conduct consultative selling MODULE 2: SALES PRACTICES QUIZ