ServiceNow CSA Exam Questions and
Answers Already Passed
What are the different interfaces for accessing a ServiceNow Instance? ✔✔-Now Platform User
Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? ✔✔-Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? ✔✔Group
Where can you locate product documentation? ✔✔docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? ✔✔Role
What is a common way of testing functionality for different roles? ✔✔Impersonate User
A row represents what in the ServiceNow database ✔✔Record
What are the three different types of context menus in a list view? ✔✔-List
-Column
-Record
What are the three components of a filter condition? ✔✔-Field
-Operator
, -Value
What defines which fields appear in a list and the order of said fields? ✔✔View
Which field type displays as a check box on the form? ✔✔True/False
Which field type displays information from another table? ✔✔Reference
Which tool can be used to change the layout of the form view for all users? ✔✔Form Designer
What are the three main components of the Form Designer? ✔✔-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? ✔✔Template
Which UI action saves information for a new record and leaves the form? ✔✔Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an
individual? ✔✔My Groups Work
What is the difference between Work notes and Additional Comments ✔✔Work notes are visible
to only those who can view the task. Additional comments are visible to the customer (requestor)
Which tab contains the activity stream for a task? ✔✔Notes
Which tool enables users to collaborate on a task real-time and links conversations to records?
✔✔Connect Chat
Answers Already Passed
What are the different interfaces for accessing a ServiceNow Instance? ✔✔-Now Platform User
Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? ✔✔-Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? ✔✔Group
Where can you locate product documentation? ✔✔docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? ✔✔Role
What is a common way of testing functionality for different roles? ✔✔Impersonate User
A row represents what in the ServiceNow database ✔✔Record
What are the three different types of context menus in a list view? ✔✔-List
-Column
-Record
What are the three components of a filter condition? ✔✔-Field
-Operator
, -Value
What defines which fields appear in a list and the order of said fields? ✔✔View
Which field type displays as a check box on the form? ✔✔True/False
Which field type displays information from another table? ✔✔Reference
Which tool can be used to change the layout of the form view for all users? ✔✔Form Designer
What are the three main components of the Form Designer? ✔✔-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? ✔✔Template
Which UI action saves information for a new record and leaves the form? ✔✔Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an
individual? ✔✔My Groups Work
What is the difference between Work notes and Additional Comments ✔✔Work notes are visible
to only those who can view the task. Additional comments are visible to the customer (requestor)
Which tab contains the activity stream for a task? ✔✔Notes
Which tool enables users to collaborate on a task real-time and links conversations to records?
✔✔Connect Chat
