MBA 5016 Unit 4 Assignment 2022 - Capella University

MBA 5016 Unit 4 Assignment 2022 - Capella University. Wild Dog Coffee Company, a locally owned company with a single coffee shop location, serves a wide selection of espresso products, small breakfast and lunch menu items, and a limited evening menu. The company is planning to expand the business by adding an additional location. While different menu items may be tested at the new location, the espresso beverage preparation process will remain exactly the same. The company wants to ensure that the espresso beverage preparation process is documented and refined before the move (Capella, 2022). Process Analysis The main purpose of process analysis is to explain how something is done. However, it might also prove something about the process itself (Process analysis, 2015). Throughout the business we have experts in various areas of the company that focus on improving the process of opening a second location. Their goal is to decrease wait times, improve time and quality of deliveries and increase customer satisfactions as a whole. In addition to improving customer satisfaction, there will also be some new additions for the staff. The company will install workstations that allows the servers to work more efficiently when Process Improvement Plan fulfilling orders. The company will also purchase new equipment, tools and all the necessary food ingredients that are needed for the staff to effectively service the customers. Lastly, there must be a great sales register that can be used easily by the staff and it must have the ability to keep track of all the inventory. The company will ensure that the distributers will delivery quality products and cost effective. Figure 1. Analysis of Steps for the Selected Process According to The Hackett Group (2022), process metrics are an invaluable tool for companies wanting to monitor, evaluate, and improve their operational performance across the enterprise. While the ultimate goal is to decrease wait times, improve time and quality of deliveries and increase customer Process Improvement Plan satisfactions, there must be metrics put in place to measure the effectiveness of the servers and the satisfaction of the customers. Wild Dog Café Coffee Company will have new items on the menu at the second location. The company has promised to deliver high quality service so that the customer satisfaction and retention of the customers continue to increase. One way that Wild Dog Café Coffee could improve on customer wait time is to utilize a system for customers to order and pay online. This performance can be measured to see if the customer wait time is reduced, stayed the same or took longer. Tracking these metrics will allow the company to track the process for the customers and the staff overall satisfaction and hopefully increase revenue for the café. Figure 2. Process Improvement Plan The purpose of the business strategy is for the new café location. This will allow better ways to efficiently service the customers as well make the service that the staff provide fast, which in return will bring in more revenue. In order make this process more efficient, management must find ways to simplify or do away with unnecessary steps in this process. It is an improvement approach that is needed to determine the efficiency by evaluating qualitative and quantitative process parameters. For assistance with online tutoring and help with assignments for all modules with guaranteed pass contact ALPHATUTORS: