1. Unemployment rates, business confidence, interest rates and gross domestic
product are examples of variables in the _____ environment that affect the
performance of organisations.
a) Social
b) Technological
c) International
d) Economic
2. _____ investigates human behaviour questions of what is right and what is wrong, what is
duty and what is obligation, and what is moral responsibility.
a) Ethics
b) Accountability
c) Morality
d) Responsibility
3. Henri Fayol developed the (i) _____ approach to management, which refers to the
performance of five functions of management namely planning, organising, (ii) _____; (iii)
______; and (iv) _____.
a) systems; (ii) coordinating; (iii) commanding; (iv) control
b) (i) human relations; (ii) leading; (iii) motivation; (iv) control
c) (i) administrative; (ii) coordinating; (iii) commanding; (iv) control
d) (i) administrative; (ii) leading; (iii) motivating; (iv) control
4. Consider the following list of variables to answer question:
1 The mission statement
2 Objectives of the organisation
3 Economic environment
4 Organisational resources
5 Social environment
6 Customers
7 The labour market and labour unions
8 Intermediaries
Which of the variables listed originate from an organisation’s market environment?
a) 3, 4, 5
b) 5, 6, 7
c) 6, 7, 8
d) 5, 6, 7, 8
5. _____ plans have the following characteristics: they focus on the entire organisation, they take
synergy into consideration and aims to coordinate the efforts of departments and individuals
to contribute towards the attainment of the overall goals of the organisation.
a) Strategic
product are examples of variables in the _____ environment that affect the
performance of organisations.
a) Social
b) Technological
c) International
d) Economic
2. _____ investigates human behaviour questions of what is right and what is wrong, what is
duty and what is obligation, and what is moral responsibility.
a) Ethics
b) Accountability
c) Morality
d) Responsibility
3. Henri Fayol developed the (i) _____ approach to management, which refers to the
performance of five functions of management namely planning, organising, (ii) _____; (iii)
______; and (iv) _____.
a) systems; (ii) coordinating; (iii) commanding; (iv) control
b) (i) human relations; (ii) leading; (iii) motivation; (iv) control
c) (i) administrative; (ii) coordinating; (iii) commanding; (iv) control
d) (i) administrative; (ii) leading; (iii) motivating; (iv) control
4. Consider the following list of variables to answer question:
1 The mission statement
2 Objectives of the organisation
3 Economic environment
4 Organisational resources
5 Social environment
6 Customers
7 The labour market and labour unions
8 Intermediaries
Which of the variables listed originate from an organisation’s market environment?
a) 3, 4, 5
b) 5, 6, 7
c) 6, 7, 8
d) 5, 6, 7, 8
5. _____ plans have the following characteristics: they focus on the entire organisation, they take
synergy into consideration and aims to coordinate the efforts of departments and individuals
to contribute towards the attainment of the overall goals of the organisation.
a) Strategic
