Question 1
1 out of 1 points
Products and service providers are strictly separated in their offerings.
Selected Answer: False
Answers: True
False
Response 243-1
Feedback:
Products and services must be understood as an integrated
package.
Question 2
1 out of 1 points
Adding services to every stage of the supply chain enables organizations to
distinguish themselves from competitors.
Selected Answer: True
Answers: True
False
Response 244-1
Feedback:
Services enable firms to compete beyond traditional measures
and add value to each stage of the SC.
Question 3
1 out of 1 points
Service-based supply chains acknowledge the value of activities at all stages of the
product life cycle.
Selected Answer: True
Answers: True
False
Response Feedback: 244-1
Question 4
1 out of 1 points
The degree of separation distinguishes products from services.
Selected Answer: True
Answers: True
False
Response Feedback: 245-1
Question 5
1 out of 1 points
, Degree of separation refers to the extent to which the various parts or sub-
components of a product or service offering can be separated from each other.
Selected Answer: False
Answers: True
False
Response Feedback: 245-1
Question 6
1 out of 1 points
There are two reasons for a firm to servitize: to lock out competitors and to lock in
customers.
Selected Answer: False
Answers: True
False
Response 246-2
Feedback:
Three reasons, the third is to increase levels of product
differentiation.
Question 7
1 out of 1 points
Servitization is most likely easier for organizations with responsive supply chains than
for organizations with efficient supply chains focused on high production volumes.
Selected Answer: True
Answers: True
False
Response 246
Feedback:
Has proved problematic for some manufacturers used to their
production centric rather than market centric model, which
emphasize high volume and repeatability.
Question 8
1 out of 1 points
Because of concepts as bundling and servitization, the difference between products
to services is starting to blur.
Selected Answer: True
Answers: True
False
Response Feedback: 246-2, 247-3
Question 9
1 out of 1 points
Products and service providers are strictly separated in their offerings.
Selected Answer: False
Answers: True
False
Response 243-1
Feedback:
Products and services must be understood as an integrated
package.
Question 2
1 out of 1 points
Adding services to every stage of the supply chain enables organizations to
distinguish themselves from competitors.
Selected Answer: True
Answers: True
False
Response 244-1
Feedback:
Services enable firms to compete beyond traditional measures
and add value to each stage of the SC.
Question 3
1 out of 1 points
Service-based supply chains acknowledge the value of activities at all stages of the
product life cycle.
Selected Answer: True
Answers: True
False
Response Feedback: 244-1
Question 4
1 out of 1 points
The degree of separation distinguishes products from services.
Selected Answer: True
Answers: True
False
Response Feedback: 245-1
Question 5
1 out of 1 points
, Degree of separation refers to the extent to which the various parts or sub-
components of a product or service offering can be separated from each other.
Selected Answer: False
Answers: True
False
Response Feedback: 245-1
Question 6
1 out of 1 points
There are two reasons for a firm to servitize: to lock out competitors and to lock in
customers.
Selected Answer: False
Answers: True
False
Response 246-2
Feedback:
Three reasons, the third is to increase levels of product
differentiation.
Question 7
1 out of 1 points
Servitization is most likely easier for organizations with responsive supply chains than
for organizations with efficient supply chains focused on high production volumes.
Selected Answer: True
Answers: True
False
Response 246
Feedback:
Has proved problematic for some manufacturers used to their
production centric rather than market centric model, which
emphasize high volume and repeatability.
Question 8
1 out of 1 points
Because of concepts as bundling and servitization, the difference between products
to services is starting to blur.
Selected Answer: True
Answers: True
False
Response Feedback: 246-2, 247-3
Question 9
